Administrative Systems Coordinator Position Available In Albany, New York

Administrative Systems Coordinator

ROSENBLUM DEVELOPMENT CORPORATION

Albany, NY Job Details Full-time $24 – $27 an hour 13 hours ago Qualifications Bilingual Microsoft Excel Customer service Computer literacy Bachelor of Science iOS Mid-level Windows Microsoft Office Administrative experience Driver’s License Bachelor’s degree Organizational skills Contracts Associate’s degree Communication skills Property management Under 1 year Time management Full Job Description Are you a tech-savvy administrative professional who thrives in a dynamic, people-focused environment? The Rosenblum Companies (RDC) is seeking an Administrative Systems Coordinator (ASC) to join our team and serve as a key player for both internal operations and our customers. This role requires a blend of organizational skills and is ideal for someone who enjoys problem-solving, multitasking, and delivering exceptional service to colleagues, clients, and vendors. This includes ensuring all of our team’s technology needs are met, with the help of outside vendors.

About us:

The Rosenblum Companies is one of the Capital District’s largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. We’re proud to have been named Developer of the Year in 2024 and one of Albany’s “Best Places to Work” and Times Union’s “Top Workplaces!” Major Accountabilities Positive First Impressions Front desk coverage for all business hours; coordinate team coverage during breaks and time off. Ensure that helpful customer service is consistently provided in accordance with service protocols and company core values. Professionally greet and direct calls and visitors. Coordinate and track internal technology support needs Assess, prioritize, and track all incoming helpdesk requests from team members. Escalate issues to outside vendors and technical support resources appropriately based upon criticality of issue, vendor response time, cost, and contract/warranty parameters. Attain basic knowledge of and provide first-level support for property technology, e.g., access control, video security, telephones. Perform basic setup and configuration assistance for PCs and mobile apps/devices to existing and onboarding staff. Track all issues through to resolution. Accurately maintain all relevant lists and documentation. Record Maintenance Maintain certificate of insurance records for tenants, vendors, and contractors, assure compliance, and escalate any issues. Assist with contract maintenance, preparing documentation, and supporting managers with execution. Event Support and Coordination Assist all departments with event coordination and support, including event preparation, procurement of goods and services, and day-of-event support. Other Duties and Expectations Provide exceptional customer service through positive interactions with teammates, customers, tenants, visitors, and vendors in person and via telephone, email, and tenant portal. Assist in the organization of the office, including appearance and cleanliness of general spaces; inventory and procurement of kitchen/office supplies and employee apparel; opening/distributing mail/packages, etc. Maintain company CRM information; facilitate mailings and correspondence. Provide general support and on-site coverage to departments as needed/requested. Perform additional tasks assigned based on company needs. Knowledge, Skills & Abilities Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable and courteous service to internal and external customers. Ability to work with a collaborative team, utilizing your own unique perspectives and expertise to contribute to the success of the team. Strong interpersonal and communication skills and ability to work effectively with a diverse community. Strong attention to detail, organization, and time management skills, with the ability to prioritize multiple tasks seamlessly. Collect, interpret, and/or analyze complex data and information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Must be able to speak, read, write, and understand the primary language(s) used in the workplace, bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Understand and respond to a diverse population. Ability to calculate basic figures and amounts such as totals, averages, percentages, fractions, etc., using calculators and basic Excel formulas. Minimum Job Requirements Associate’s Degree required; relevant experience may substitute for degree. Administrative and/or user support experience in real estate or property management preferred. Excellent interpersonal and written communication skills, including a professional and positive communication style and ability to provide efficient, timely, reliable, and courteous service to internal and external customers. Ability to work with sensitive files and maintain confidentiality. Computer literate, proficient with common business software/applications (e.g., Microsoft Office suite), basic configuration of Windows and iOS devices, and ability to adapt to new technology and guide others in doing so. Working Conditions & Physical Effort The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to engage in physical activity including walking, bending, stooping, lifting, carrying, reaching, use fingers and hands to handle or feel, and talk or hear. The ability to sit or stand as needed, potentially for prolonged periods, is required. Ability to lift up to 25 pounds, independently or with assistance, on an occasional basis. Local travel to our properties or other destinations may be required; as such, an unrestricted driver’s license is required. Work is typically done indoors in an office environment with low to moderate noise levels, requiring the individual to moderate the volume of speech and devices. PI274268270