Customer Retention Administrative Coordinator Position Available In Greenville, South Carolina

Customer Retention Administrative Coordinator Customer Retention Administrative Coordinator locations
Greenville, SC, United States
time type
Full time
posted on
Posted 16 Days Ago
job requisition id
R15805
The Customer Retention Administrative Coordinator will be responsible for the reporting and administrative support of the Customer Retention team.

Essential Duties and Responsibilities:

Efficiently and effectively build, load, and run various HCI “clicker” campaigns.
Export statistical reporting on productivity and share with management on a regular basis.
Pull LiveVox data and call recordings as needed.
Assist with SharePoint related processes and organization.
Provide general administrative support for the CRU team.
Provide valuable insight and recommendations to improve processes and efficiency.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: High degree of self-confidence with strong communication and organizational skills. Ability to work in a fast-paced environment
Must be able to maintain confidentiality. Ability to manage multiple competing tasks and demands. Education and/or

Experience:

High school diploma or equivalent.
1 year of previous work experience in a call center environment.
Experience with SharePoint preferred.
Experience with LiveVox is a plus.

Physical Demands:

Must be able to constantly remain in a stationary position.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Occasionally may require light lifting up to 25 pounds.

Work Environment:

Office environment.
Occasional travel may be required. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities. About Us For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!