Collection Representative Position Available In Jefferson, Alabama
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Job Description
Collection Representative
Job Category:
Accounting and Finance
Requisition Number:
COLLE005573
ing Details
ed: June 11, 2025
Full-Time
Locations
Showing 1 location
Birmingham, AL 35217, USA
Job Details
Description
The Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Assist with incoming calls in the collections area
Collect payment on past-due invoices
Take and deliver messages to Credit Department personnel
Process customer credit card payments
Assist customers with account issues
Travel to customer office when needed to discuss account issues
Travel to Regional Meetings as needed to build internal customer relationships
Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors)
Other duties assigned by Management
Qualifications
Skills
Required
Organizational
Advanced
Written Communication
Advanced
Verbal Communication
Advanced
Customer Service
Advanced
Microsoft Office
Intermediate
Computer
Intermediate
Behaviors
Required
Enthusiastic:
Shows intense and eager enjoyment and interest
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Education
Required
High School or Equivalent or better.
Experience
Required
At least 2 years of prior commercial collection experience required
Experience and demonstrated skills using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Licenses & Certifications
Required
Driver’s License Personal
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
