Credit Assistant Position Available In Mobile, Alabama

Credit Assistant 3.4 3.4 out of 5 stars 716 Bill Myles Dr, Saraland, AL 36571

Credit Assistant Credit Department Primary Function:

Under the shared supervision of the Credit Analyst this position is responsible for managing all activities related to the Cash Before Delivery accounts in the assigned regions as well as providing all forms of support to the assigned Credit Analysts, which enables the Credit Department to effectively and efficiently meet the needs of both internal and external customers in a professional and customer service attentive manner.

Typical Duties:

• Courteously answer incoming credit calls and handle all questions and inquiries according to company policy and standards. Transferring those calls to the appropriate person as needed (approx. average of incoming calls per day – 50.)
• Professionally and resourcefully handle customer account inquiries. This includes questions and problems on current accounts regarding statements, payments, adjustments, billing and other credit information. Accuracy in information and timely responses are essential.
• Investigate all RUSH and CBD RUSH orders within their region.
• Complete all typing and administrative functions for their region. This encompasses letters, bank references, trade references, proforma invoices, security agreements, faxing, preparation and mailing of certified documents, as well as other miscellaneous correspondence.
• Log and set up new accounts for customers in their region.
• Maintain name and address changes for all customers in their region.
• Assist in the collection efforts on past due accounts verbally and or written. Documenting all such conversations and forwarding information to the appropriate departments when discrepancies are discovered in the process.
• Some of the conversations with customers can become quite volatile. The person in this position must be able to maintain his/her composure and assist the customer without becoming defensive or antagonistic, while remaining professional, firm, and decisive about the proper procedures and policies required to process the order efficiently.
• Handle all written credit references.
• Requesting and/or obtaining, through the Internet or Traffic department, Proofs of delivery on customer orders.
• Notification/submittal of claims for invoice discrepancies.
• Obtaining Trade References as support for the Analysts to determine credit worthiness for accounts
• Pulling Credit/Trade Reports to assist the Analyst as needed by way of Internet and Credit Software.
• Collecting and receiving, recording and applying all funds/payments for CBD orders. Process the orders in accordance with the payment received.
• Responsible for managing all aspects of Cash Before Delivery accounts including accurate and up to date records.

Follow all necessary steps for handling their orders, which involves correctly calculating merchandise, overages, misc. billings, looking up freight rates via the internet and using order entry numbers to calculate value of each order and communicating this information to each customer in a timely and professional manner. In addition, following stock application and canceling all non-shipped orders in accordance with policy/guidelines. (Monthly sales volume/average $525,000)

• Processing credit card and ACH transactions to release pending customer orders or in payment of deposits or invoices on account.

Qualifications:

• High School Graduate
• Typing skills of 40 wpm
• Strong organizational skills (Multi-tasked)
• PC skills required: Proficient in Microsoft Windows which includes Word, Excel, and Outlook. Be able to navigate via the internet
• Excellent communication, listening and telephone skills (i.e. using appropriate grammar and vocabulary)
• Good attendance
• This position has access to confidential financial data (both Business and Professional Financial statements), as it pertains to our customers and if disclosed may have an adverse internal or external effect
• Effective memo and letter writing
• Experience in dealing with people and/or customers in a work environment
• Mathematical, spelling and accuracy aptitude

EEO/AA Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person