Senior Collections Representative – Bilingual (Spanish) Required Position Available In Mobile, Alabama

We are currently hiring a Senior Collections Representative. This associate will contact customers who are delinquent in repaying their loans and obtain payments, commitment agreements, or a repayment plan. The associate will follow set policies and procedures when determining a suitable collection solution. The associate will be familiar with established repossession and FDCPA policy/procedures. Bilingual Spanish speakers are a must for this role, as you will be working with a diverse customer base and must be able to communicate effectively in both English and Spanish.

Responsibilities:

Mitigate losses through inbound and outbound calls to delinquent customers at various late stages of delinquency and use skip trace methods to establish contact with unresponsive customers Recommend accounts for repossession or charge-off after evaluating the account history Follows set policies and procedures when determining a suitable collection solution Familiar with established repossession and FDCPA policy/procedures Utilizes outside vendors and resources to obtain customer information Maintains records on delinquent accounts, updates account information, sends follow-up letters, and sets up payments on accounts

Qualifications:

Fluency in both English and Spanish is required Competent PC and keyboard skills are needed Assertive, clear, and concise written/oral communication skills Proven history of utilizing collection skills along with being of service to their customer to reduce delinquency Ability to work a flexible schedule, including evenings, weekends, and holidays #LI-KB1 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM

Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran’s passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that’s what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a “we” culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences

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