Debt Collections Position Available In Hillsborough, Florida

Debt Collections 3.9 3.9 out of 5 stars 1115 Gunn Highway, Odessa, FL 33556

Debt Collection Specialist Job Title:

Experienced Collection Specialist

• Full Time Hours:

  Monday

• Thursday 10:00 am
• 7pm. Friday 9:00 am
• 6:00 pm

Department:

Collections Department Reports To:

Collection Manager/Assistant Manager/Sr.

Collector Salary Rate:

$19-20 per hour (dependent on experience & Bi-lingual skills)

Summary:

We are looking for a competent Collections Specialist to contact customers and collect outstanding payments or negotiate suitable payment arrangements as well as performing skip tracing to locate customers, while following federal, state and company collection laws and guidelines. The candidate for this role will need to exhibit professionalism and trustworthiness and should have excellent communication and negotiation skills, and an ability to work well both independently and with a team.

Key Responsibilities:

1. Contact customers with past due accounts and attempt to either collect the past due payments or negotiate a suitable payment plan. This process often requires reviewing the account information and/or asking probing questions of the customer to better understand potential objections to payment. 2. Maintain accurate documentation of contacts, attempted contacts, payment arrangements and other pertinent information with delinquent account customers through our communication channels. 3. Leave messages for customers informing them of contact points via a mandated script. 4. Utilize a scripted opening when the right party is reached. This includes identifying the customer, identifying ISPC, and asking for payment on the account. 5. Process payments (credit cards, direct checks) and secure this information for future reference if post-dated payments are provided. Submit account adjustments accordingly. 6. Utilize various skip tracing techniques and collection strategies to locate rights parties. 7. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. 8. Always keep a good attitude and help with team morale.

Qualifications/Education:

This position requires a high school diploma or GED and proven experience in collections or a similar role. Basic understanding how financing (loans and credit cards) work. Bi-lingual a plus.

Knowledge, Skills and Abilities:

• Excellent written, verbal and organizational skills combined with analytical and negotiation skills.
• Demonstrated ability to accurately and efficiently multi-task and work in a fast-paced environment.
• Proficient with Microsoft Outlook, Word and Excel.
• Flexibility, dependability, and ability to adapt to business needs.

Job Type:

Full-time Pay:

$19.00

• $20.

00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person