Call Center/Collection Representatives Position Available In DeKalb, Georgia

Call Center/Collection Representatives Debt Solutions Incorporated Tucker, GA Job Details Full-time $16 – $18 an hour 13 hours ago Qualifications Accounts receivable Accounts payable ICD coding Customer service Call center Financial software ICD-10 Math Financial concepts Debits & credits Communication skills Entry level Under 1 year Full Job Description Job Summary We are seeking a dedicated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while managing inquiries related to accounts receivable, financial concepts, and account reconciliation. Your ability to negotiate effectively and utilize financial software will be crucial in ensuring customer satisfaction and resolving issues efficiently. Duties Handle incoming calls from customers regarding their accounts, providing accurate information and assistance. Process payments and manage accounts receivable inquiries, ensuring timely account reconciliation. Negotiate payment plans and resolve disputes related to debits and credits on customer accounts. Utilize financial software to track customer interactions and maintain accurate records. Provide support for accounts payable inquiries as needed. Educate customers on financial concepts, helping them understand their billing statements and account details. Collaborate with team members to improve customer service processes and enhance overall service delivery. Experience Previous experience in a call center , Collection Agency or customer service role is preferred. Familiarity with accounts receivable and accounts payable processes is advantageous. Strong understanding of financial concepts, including debits, credits, and account reconciliation. Proficiency in math skills necessary for handling financial transactions accurately. Experience with ICD-10 coding is a plus but not required. Proficient in using financial software and other relevant technology tools. Excellent communication skills with a focus on providing outstanding customer service. Join us in making a difference through exceptional customer support while developing your career in the finance sector!

Job Type:

Full-time Pay:

$16.00 – $18.00 per hour Expected hours: 40 per week

Work Location:

In person