Deduction Specialist Position Available In Fulton, Georgia
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Job Description
Job Description:
Position Summary The DS (Deduction Specialist) provides supportto the cash and deduction processes. The DS has broad scope andwill support multiple ARAs (Accounts Receivable Analyst) acrossmultiple customer portfolios, to include a high number of customeraccounts and deduction volume in a specialized capacity. Theposition of specialization currently falls under two categories. 1.Promo deductions resolution, reporting and management. Maintaintrend reporting in support of meeting DDO metrics and current promoDHB balance, identify issues and take appropriate actions toinclude engaging stakeholders for resolving issues. Customer andsales facing communications, weekly reporting, and will coordinateand lead weekly meetings with sales. 2. Credit memo processing insupport of clearing non promo deductions, email invoices tocustomers, obtain deduction support from customer portals and indexin CMS. In this capacity the DS collaborates with ARAs for assignedselection of validated deductions and approved write offs, to thenissue credit memos and clear deductions across multiple ARAportfolios. In-depth/comprehensive knowledge of customer paymentand deduction practices is required as well as company cash anddeduction policies, to support accurate decision making across allcustomer portfolios. Additionally, the specialist will providededuction trend reports and take appropriate action to assist inthe improvement of deduction resolution cycle and the overallreduction of the deduction hanging balance (DHB). At times variousad hoc projects will be assigned in support of reducing incomingdeductions and enabling root cause analysis performed by ARAs. Theposition will manage large volumes of data in various systems toaid in the analysis. Primary systems include SAP, BW, Siebel, MEI,Microsoft Excel and Customer portals. Key Responsibilities (indescending order of importance) % of Time Promo deductionresolution, reporting and management Proficiently use varioussystems and databases to create routine sales customer teamperformance reports for open promo deductions. Reports will includedetailed commentary on the meaning of the report results as well asstrategy and focus for remediation of negative trends. Reportsgenerated by the individual in this role will be distributedinternally and externally. Proficiency measured for applied cadenceand routine consistency. Credit memo processing and other AR anddeduction support Retrieve deduction support prepared for validdeductions and approved for clearing. Daily create credit memos foroffsetting valid deductions. Promo deduction resolution, reportingand management Review deduction support and identify deductionsassigning correct reason code and owners for planning account anddivision. Coordinate with sales for sales review of deductionsupport, validation and clearing instructions for deductions.
Credit memo processing and other AR and deduction support Senddeduction support to customer support mailbox or upload directlyand index in CMS Obtain deduction support from customer portals toupload and index into
CMS N/A 1. 80 2. 80 1. 10 2. 10
1.Promodeduction resolution, reporting and management Support as avariable resource for deduction management in compliance withinternal policies and SOX regulations for the ARA team. Participatein ad hoc requests as needed. 2. Credit meme and processing andother AR and deduction support Support as a variable resource fordeduction management in compliance with internal policies and SOXregulations for the ARA team. Participate in ad hoc requests asneeded. 1. 10 2. 10 Scope Factors People Management & Span ofControl (Managers/Supervisors Only) (Please provide an org chart)
Requirements:
Minimum Requirements Business Experience BS/BA degree(or equivalent work experience) 2 years of experience in accountsreceivable or collections (or equivalent education) Intermediate toAdvanced knowledge of Microsoft Windows, Excel and WordDemonstrated analytical and problem solving skills Ability to workindependently, creatively and efficiently Strong time management,planning and organizing skills Thorough and detail oriented Stronglistening, verbal and written communication skills Stronginterpersonal skills Skills Ability to adjust quickly to newprocesses and procedures Ability to work and make decisionsindependently in a fast paced environment Ability to proactivelyidentify and resolve problems Team player who helps create aresults focused and motivating team environment SAP systemexperience a plus Education Level/Degree BS/BA Degree in technicalor logistics related program and/or 2 years equivalent and relatedexperience