Credit and Collections Specialist Position Available In Hampden, Massachusetts

Credit and Collections Specialist Roberts Energy/Brown Bear Tansportation – 2.2 Springfield, MA Job Details Full-time $22 – $23 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Accounts receivable Mid-level Finance High school diploma or GED Bachelor’s degree Accounts receivable experience (1-2 years) Accounting Associate’s degree Grammar Experience 2 years Accounting Communication skills Full Job Description Credit and Collections Specialist Team Join the Roberts Energy Roberts Energy is looking for a goal oriented, driven, attention to detail, Credit and Collections professional with a great attitude, to grow with the Company as it continues significant expansion.

Position Overview:

As a Credit and Collections Specialist at Robert’s Energy, you will work closely with the Credit and Collections manager and team in accomplishing department tasks with a focus on collecting past due customer accounts.

Key Responsibilities:

•

Collections Management:

Proactively manage outstanding accounts, follow up on overdue invoices, and work to resolve payment issues in a timely and professional manner. •

Customer Communication:

Build rapport and maintain strong relationships with customers while handling sensitive payment conversations. Use effective communication skills to negotiate payment terms and resolve disputes. •

Account Monitoring:

Regularly monitor accounts to identify aging invoices, discrepancies, and potential risks. Also reconciling accounts as needed. •

Documentation & Reporting:

Maintain accurate and up-to-date records of all customer interactions, payments, and outstanding balances. •

Compliance Knowledge:

Ensure adherence to state guidelines and regulations for both commercial and consumer AR accounts. Stay updated on relevant changes in laws or best practices. •

Collaboration:

Work closely with other departments such as Sales and Customer Service to ensure smooth account management and issue resolution.

Qualifications:

•

Education:

High school diploma or equivalent; associate’s or bachelor’s degree in finance, accounting, or a related field preferred. •

Experience:

Minimum of 2 years of experience in a credit and collections role or similar financial position. •

Strong Communication Skills:

Excellent grammar, both written and verbal, to effectively communicate with clients and internal teams. •

Relationship Building:

Proven ability to build trust and rapport with customers in a professional yet friendly manner. •

Knowledge of State Guidelines:

Understanding of both commercial and consumer accounts and the associated state-specific guidelines for collections and AR management. • Attention to

Detail:

Strong ability to manage multiple accounts, track payments, and stay organized in a fast-paced environment. •

Experience:

Prior experience in AR collections, billing, or similar financial roles preferred. •

Other Requirements:

Ability to work full-time in our office location; this position is not remote

Job Type:

Full-time Pay:

$22.00 – $23.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Credit and Collection:

2 years (Preferred) Ability to

Commute:

Springfield, MA 01105 (Required)

Work Location:

In person