Collections Coordinator Position Available In Sagadahoc, Maine

Collections Coordinator 3.2 3.2 out of 5 stars 765 Washington Street, Bath, ME 04530 Job Summary This position is responsible for the collection of past due and delinquent consumer loan accounts. The incumbent initiates action to recover credit union funds up to and including repossessions and court actions. Duties 1. Monitor delinquency reports and queues. Contact delinquent members via multiple communication channels; make arrangements for acceptable repayment of debt. 2. Proactively seek solutions for members experiencing financial hardships. 3. Follow up on negative balance matters as appropriate and ensure non-performing accounts are closed out in a timely fashion. 4. Evaluate, prioritize and collect on prior charged-off accounts. 5. Compile accurate record of member contact and collection efforts/results. 6. Initiate and process repossession of collateral when appropriate. File Lender’s Single Interest (LSI) claims as needed. 7. Represent credit union to counsel and courts in a professional manner. Place liens on property through the Maine court system to better repayment as appropriate. 8. Responsible for responding to credit bureau dispute verifications. 9. Prepare charge-off recommendations for Board approval. 10. Assist in the resolution of delinquency problems and issues. 11. Process returned check posting and maintain accurate records of returned checks received. 12. Follow up on lapsed or cancelled homeowner’s insurance policies. Assist with the foreclosure process as necessary. 13. Actively promote the credit union and cross-sell its products and services to members. 14. Ensure that actions conform to applicable policies and regulations. 15. Respond to changes in organizational needs in a positive manner, performing other tasks as needed. 16. Respond in a positive, professional manner to member questions or problems. Requirements Experience One year to three years of similar or related experience Education A high school education or GED Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication Working Conditions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climatecontrolled office may fluctuate. The work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employees may not be able to easily leave the work area unless for a scheduled break.

MENTAL DEMANDS

The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience. This job requires a high degree of mental concentration to interpret and act upon a wide range of situations and requires a high degree of attention to details. If you are passionate about improving collection processes and have the necessary skills to work effectively as a team , we encourage you to apply for this exciting opportunity as a Collection Coordinator.

Job Type:

Full-time Pay:

From $21.79 per hour Expected hours: No more than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Bath, ME 04530 (Preferred)

Work Location:

In person