Collections Agent – Ridgeland / 1976 Position Available In Hinds, Mississippi
Tallo's Job Summary: Responsible for collecting outstanding loan balances according to company policies and procedures. Utilize CarmPro Collections software to track efforts and contact customers for repayment negotiations. Maintain knowledge of relevant laws and regulations. High school diploma required, along with customer service experience. Must pass background check. Work outside regular hours may be necessary.
Job Description
This Position is for a Collections Agent with a company in Ridgeland, MS.
Summary:
Responsible for collection of outstanding loan balances in accordance with lending policies and procedures as established by senior management.
Duties and Responsibilities:
Work from list of assigned accounts and note collection efforts into CarmPro Collections software on a daily basis. Contact customers regarding their delinquent accounts to negotiate repayment per contract terms. Utilize in house tools and software to locate and contact customers so that collection efforts can continue and minimize losses. Be accountable for reducing delinquency of assigned accounts. Enlist the efforts of management when necessary to assist in the collection process. Maintain follow up and tracking of assigned accounts for receipt of payments. Remain informed and adhere to all collection laws and procedures. Maintain a thorough knowledge of Bank products, services, policies, procedures and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct. Other duties as assigned. Participation in the bank’s High-Performance Connections program. Make referrals to the Mortgage Center and Wealth Management.
Education and Experience:
High School degree. Six months customer service and lending assistant experience. General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook. Excellent verbal and written communication skills. Extensive reading as needed. Work outside of regular business hours, as deemed necessary. Ability to make difficult decisions and handle multiple tasks with daily deadlines. Must pass a background check to include substance abuse testing.
EOE/M/F/Vet/Disabled (VEVRAA Federal Contractor)
