Senior Collection Analyst Position Available In Mecklenburg, North Carolina

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. We are seeking a detail-oriented and proactive Senior Collections Analyst to join our team. In this role, you will be responsible for managing a portfolio of customer accounts to ensure timely collections, reconciling account discrepancies, and resolving customer disputes. You will also serve as a point of contact for both internal and external stakeholders, working collaboratively to address inquiries and drive resolution. This role requires a strong ability to prioritize tasks in a fast-paced, deadline-driven environment while maintaining professionalism and a customer-focused approach.

Key Responsibilities:

Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances in alignment with the company’s collections playbook. Perform collections activities, including outreach via phone, email, and scheduled follow-ups. Respond promptly to inquiries from internal teams and external customers, providing accurate and clear information. Research and reconcile account discrepancies, payment variances, and unapplied cash. Coordinate resolution of customer disputes, collaborating with internal departments such as Sales, Billing, and etc. Conduct regular customer calls, including discussions with high-level executives, to understand underlying issues and drive resolution. Document all collection activities and maintain accurate records of communications and agreements. Provide regular updates and reporting on portfolio status, key metrics, and outstanding issues. Identify trends and recurring issues, recommending process improvements where applicable.

Qualifications:

Education:

Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred (or equivalent work experience).

Experience:

5+ years of experience in collections, accounts receivable, or a related financial role.

Technical Skills:

Proficiency in Microsoft Excel and experience with ERP or collections software systems (e.g., NetSuite, Salesforce).

Soft Skills:

Strong analytical and problem-solving abilities. Excellent communication and negotiation skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong attention to detail and organizational skills. Ability to interact professionally with internal teams and executive-level customers.

What we offer:

Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral’s Finance team gives you an incredible opportunity to manage stratospheric growth and learn from the best. It’s an unmatched opportunity to put your professional and personal growth on an upward trajectory. You’ll lead change at a $2 billion company that’s growing 30% every year—in a people-first environment designed to power your career. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line:

We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (

NYSE:

RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. #LI-IG1 RingCentral, Inc. (

NYSE:

RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.