Collections Agents Position Available In Pitt, North Carolina

Job Description:

CornerStone Staffing is seeking Collections Agents with a greatteam work ethic and with experience in fast paced environment. Ifyou have this experience we have the right job for you! Job TitleCollections Agent Location Winterville, NC | Onsite Compensation ⪼hedule

• $15.00/hour
• Must be flexible for mandatory OT

• Schedule:

  Monday – Sunday, 8:00 AM to 9:00 PM

End-of-Month Hours:

Bell to Bell (7:00 AM-8:00 PM or 8:00 AM-9:00 PM with two 1-hourlunch breaks)

Sunday Dialer:

Required 1-2 times per quarter;additional Sundays may be required depending on month-end •

Holidays:

Call center open most holidays for temporary employeesand volunteers

ROLE IMPACT

As a Collections Agent, you play acritical role in maintaining financial stability by engagingcustomers in respectful, solution-oriented conversations to resolvedelinquent accounts. Your effectiveness in negotiation and customerservice directly impacts client retention and overall revenuerecovery.

KEY RESPONSIBILITIES

• Collect delinquent accountspromptly using standardized procedures
• Meet or exceed daily andmonthly call quotas, contact percentages, and kept promise metrics
• Negotiate payment plans aligned with clients’ financialsituations
• Accurately record all collection activity in internalsystems
• Maintain regular communication with supervisors aboutaccount risks and escalations

MINIMUM QUALIFICATIONS

• 3 years ofcustomer service experience —

REQUIRED

• High school diploma or GED—

REQUIRED

• Call center experience — highly preferred
• Bilingual(English/Spanish) — highly preferred
• Strong communication,decision-making, and time management skills
• Comfortable usingMicrosoft Office and CRM tools

CORE TOOLS & SYSTEMS

• MicrosoftOffice Suite (Excel, Word, Outlook)
• Internal collection andcustomer relationship management platforms

PREFERRED SKILLS

• Bilingual fluency in Spanish
• Prior experience in a high-volumecall center
• Conflict resolution and negotiation training Pleaseread requirements carefully as we are prioritizing those that meetthe requirements.

LEGAL NOTICE

By applying for this job, you agreeto receive calls, AI-generated calls, text messages, or emails fromCornerStone and its affiliates, and contracted partners. Frequencyvaries for text messages. Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages. Youcan reply STOP to cancel and HELP for help. You can access ourprivacy policy at: https://www.cornerstonestaffing.com/privacy