Recovery Specialist Position Available In Wake, North Carolina

Recovery Specialist
Job Details  This listing closes on 5/29/2025 at 5:00 PM Eastern Time (US & Canada). Employer State of North Carolina Salary $37,782.00 – $66,120.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 24-15171 60078459 Department Dept of Commerce Division Employment Security Opening Date 05/13/2025 Closing Date 5/29/2025 at 5:00 PM Eastern Time (US & Canada) Job Class Title
Administrative Specialist I
Position Number
60078459
Salary Grade
NC08
Description
Benefits
Questions
Description of Work If you are looking for a rewarding career, please consider the Administrative Specialist I opportunity with the North Carolina Department of Commerce, Division of Employment Security. This is a full-time position (40 hours per week) with State Benefits, including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement. Depending on business need and job suitability, this position may be a candidate for Tele-work, subject to management approval.

Salary Grade:

NC08

Recruitment Range:

$37,782-$40,920.
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THIS IS A RE-POST

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PREVIOUS APPLICANTS ARE STILL UNDER CONSIDERATION AND DO NOT NEED TO REAPPLY

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Department Mission:

Under the Department of Commerce, the mission of the Division of Employment Security is to administer the unemployment insurance system for the state of North Carolina by delivering efficient, effective and quality service.

Description of Work:

The Benefits Integrity Section is responsible for the prevention, detection, collection and recovery of overpayments created by individuals who were not entitled to receive unemployment insurance benefits. Additionally, the section is responsible for the timely management of collections to ensure United States Department of Labor (USDOL) core measurements are met. The Section is responsible for proactively preventing overpayments through use of analytical tools. The Section investigates a variety of claims including identity theft and wage and earning reporting. The Section is responsible for administrating the collection and recovery of overpayments including managing garnishments and interception of state and federal tax refunds.

Duties:

The Recovery Specialist will collect revenue for established overpayments based on information received from claimants, employers, Federal and State programs, and the Fraud Investigation unit. This position will analyze data within the system in an effort to ensure that an accurate overpayment has been established and that implemented collection efforts will meet the core measure requirements of USDOL. This position will be responsible for the implementation and maintenance of collection program objectives to ensure that all overpayments are promptly recouped through a fair and accurate effort and such efforts are documented in agency records. Knowledge, Skills and Abilities / Competencies Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following: Experience working with collections. Demonstrated work experience with communicating with customers. Demonstrated ability to identify and understand issues, problems and opportunities and use effective approaches for choosing a course of action or developing appropriate solutions. Applicants must meet both the Minimum Education and Experience Requirements and all posted Knowledge, Skills, and Abilities / Competencies requirements to be considered Qualified for the position. Minimum Education and Experience Requirements High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information For consideration for this vacancy, all applicants must complete an on-line application using this link, http://www.oshr.nc.gov/jobs/index.html. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. •

INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION

•Applications with “see attached” or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Applicants seeking Veteran’s Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22. Re-Entry for Formerly Incarcerated Individuals
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