Patient Account Collections Specialist Position Available In Hillsborough, New Hampshire
Tallo's Job Summary: The Patient Account Collections Specialist at Amoskeag Health in Manchester, NH is responsible for handling billing inquiries, processing payments, resolving billing issues, and setting up payment plans. Qualifications include a high school diploma/GED, 1-3 years of customer service experience, and strong communication skills. Responsibilities include responding to patient inquiries, processing payments, and explaining billing processes.
Job Description
Patient Account Collections Specialist 3.3 3.3 out of 5 stars 145 Hollis St, Manchester, NH 03101 Make a difference every day at Amoskeag Health! As a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization, we provide high-quality, affordable care to our community and ensure everyone has access to the healthcare they deserve. Join a team that’s dedicated to making an impact. Our collaborative, team-based approach brings together medical providers, Behavioral Health Clinicians, Case Managers, Care Coordinators, and Community Health Workers to deliver comprehensive, patient-centered care. Ready to be a part of something meaningful?
Job Summary :
The Patient Account Collections Specialist is responsible for providing excellent customer service to patients by handling billing inquiries, processing payments, resolving billing issues, and setting up payment plans. This individual must be able to articulate information in a manner that patients, guarantors and/or family members can comprehend so they understand their financial responsibilities. The specialist will be the point of contact for patients and insurance companies to answer billing questions related to patient balances.
QUALIFICATIONS
High school diploma or GED required Minimum of 1-3 years of experience in a customer service capacity, preferably in a healthcare related role Medical terminology – CPT, HCPCS and ICD-10 coding knowledge preferred Excellent communication skills, both verbal and written, with a focus on empathy and professionalism Ability to work independently and effectively manage multiple tasks Strong mathematical skills for calculating payments and balances
RESPONSIBILITIES
Respond to patient inquiries regarding billing statements, account balances, insurance claims, and payment options and plans. Process patient payments, including credit card transactions, online payments, setting up payment plans, and processing financial assistance applications as appropriate. Explain billing processes, insurance coverages, and payment options to patients in a clear, empathetic, and professional manner. Research/Review Explanation of Benefits (EOB’s) that reflect payment or denial of patient medical claims in order to respond to patient inquiries. Accurately and concisely document patient’s account with proper feedback, call summary and any resolution provided during each call. Process credit card transactions with patients over the phone and correctly apply proper payment. Work patient correspondence with regards to address corrections, bankruptcy documents, returned mail, insurance updates, etc. Maintain or exceed department goals related to abandon rate, call volume, answer call rate, etc. Experience with reviewing and analyzing insurance payments, and/or payer adjudication claims against contract terms and patient coverage and benefits. Assist with other related revenue cycle tasks as needed. Mailing and Follow up Sliding Scale Applications.
