Returns Analyst Position Available In Morris, New Jersey

Job Title:

Returns Analyst Job Description The Returns Analyst is responsible for the validation and processing of short-dated and outdated products, with accountability for gathering key information to support, analyze, and credit customers. This role involves providing dispute resolution, negotiating settlements, and collaborating with the Credit and Collections team. Additionally, the analyst will provide management with periodic reporting and analysis of return activity and will interact cross-functionally with various departments, including customer service, contracts and pricing, rebate administration, credit and collections, accounts receivable, and accounts payable. Communication with customers is also a key aspect of this role.

Responsibilities Process Return Credits:

Receive EDI data and determine whether to process or deny credit based on several variable criteria. Utilize return data from both the company and third-party systems. Monitor and minimize return deductions. Maintain deduction level and processing objectives as determined by management. Create and maintain reports to track progress of return deduction resolution and proactively address systems issues which may impact the timely processing of returns. Create, analyze, and provide reporting to management based on transactional data from various systems. Reach out to the customers as well and give them status updates on returns. Serve as a liaison between IT and Sales Operations for EDI transactions from IBM to iContracts. Participate in special projects as needed. Essential Skills 1-3 years of SAP experience. 2+ years of experience with Pivot tables and MS Excel. 2+ years of returns/credit/customer service experience. 2+ years of experience handling returns in a pharmaceutical setting. Ability to learn systems quickly and hit the ground running. Work Environment This position offers a flexible work environment with three days in the office (Tuesday, Wednesday, and Thursday) and two days remote. During the training period, you will likely be onsite 3-4 days a week for the first month. The office environment is fast-paced and requires the ability to handle stress and spend extended periods of time viewing a PC screen. Pay and Benefits The pay range for this position is $25.00 – $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Morristown,NJ.

Application Deadline This position is anticipated to close on Jun 27, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.