Collection Service Representative Position Available In Delaware, Pennsylvania

Collection Service Representative DAL, Inc. 300 E Madison Ave, Clifton Heights, PA 19018 Who you are: We are seeking a diligent and motivated Business to Business (B2B) Collection Service Representative (CSR) to join our team. Meaning, you will only be handling accounts from businesses (accounts payable departments) and never on personal accounts (like medical bills or credit cards). As an CSR Rep, you will be contacting our clients’ customers to find solutions on accounts that are in arrears, to identify potential credits or disputes, and to follow up with the customer on a regular basis. The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires a strong understanding of financial concepts, high level of persistence, and excellent communication skills to effectively negotiate payment terms and resolve disputes. If you are self-motivated, persistent, and hungry for success, this is the position for you. You must be comfortable being on the phone, asking for/demanding payment, and negotiating. You must have excellent verbal and written communication, a high level of professionalism, strong customer service skills, and problem-solving skills.

You must have:

A high school diploma or GED Reliable transportation Punctual and reliable attendance Basic computer skills and typing We don’t require extensive experience, if you have the right soft skills. We process reference checks and background checks on all selected candidates.

Work location and hours:

This position is in-office in Clifton Heights, PA. This position will work EST hours, 8 hour days, within the range of 8am to 6pm, 40 hours per week. We are closed on Saturday and Sunday. We will work with you to establish the schedule that works best for you and your responsibilities outside work. It is essential that this position adhere to the assigned work schedule. The full-time position is subject to change with advanced notice. Schedules and hours required may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position.

Who we are:

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa. Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including A.G. Adjustments, formed in 1974 and headquartered in Melville, NY D&S Global Solutions, formed in 1997 and fully remote ABC-Amega, formed in 1929 and headquartered in Buffalo, NY TranSubro, formed in 2012 and headquartered in Oceanside, NY DAL, formed in 1974 and headquartered in Clifton Heights, PA RCC. formed in 1970 and headquartered in Maple Grove, MN IRG, formed in 1997 and headquartered in Marlborough, MA What we offer: We offer compensation based on performance, rewarding you for your hard work. Full-time collectors start at an annual salary of $36,000 (paid on an hourly basis) plus a guaranteed monthly bonus of $500 (total minimum compensation is $42,000 annually). Monthly bonuses can exceed $500 depending on performance. Top performers may see a total compensation of up to $55,000 (base plus bonus). Consistent top performers have future opportunities to move to larger or advanced accounts or senior collection roles. Top performers with leadership potential may have career pathing towards team lead level roles

Our Benefits:

Medical and dental 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%) Day shift and no weekends Company paid life insurance and long term disability insurance Generous PTO/sick leave along with other paid emergency leave options 6 weeks of partial salary for parental leave Stable and professional office and work environment

OBJECTIVE

The role of the Collection Service Representative (CSR) is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors.

PRIMARY JOB DUTIES

Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction Work accounts assigned efficiently by meeting productivity and activity goals as assigned Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed

SECONDARY JOB DUTIES

Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email Maintain confidentiality of both internal and external party information Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims Maintain organized electronic file storage of documents and emails Interface with Client-Facing departments to help identify and meet client needs Support new hires and other co-workers by assisting with training or other questions Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans Continuously seek opportunities for process improvement and propose ideas Foster effective communication and collaboration between countries and cultures within all regions Assist in Operational project work as required Act as backup to other members of the Operational Departments Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER JOB DUTIES

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. Strong computer skills in various systems, especially Microsoft Office Time management and organization skills Proficient communication and comprehension skills, including professional written and telephone communication Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation Basic mathematical skills Basic telephone and calculator skills This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. TRAVEL No travel is expected for this position Work Environment This job operates in an office setting. This role may routinely use standard office equipment such as computers, headsets, telephones, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level and is based on the in office environment.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. EEO Statement Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Job Type:

Full-time Pay:

$17.31 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Paid training Vision insurance Application Question(s): Are you 18 years are older?

Education:

High school or equivalent (Required)

Experience:

Collection:

1 year (Required) Ability to

Commute:

Clifton Heights, PA 19018 (Required) Ability to

Relocate:

Clifton Heights, PA 19018: Relocate before starting work (Required)

Work Location:

In person