Collection Recovery Specialist Position Available In Providence, Rhode Island
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Job Description
Salary Confidential
Position range in Rhode Island $17.41 – $25.85 Per hour Collection Recovery Specialist
ASK Consulting Inc
Occupation:
Customer Service Representatives
Location:
Johnston, RI – 02919
Positions available: 1
Job #: 1566390
Source:
EmployRI
Posted:
6/4/2025
Updated:
6/4/2025
Expires:
8/3/2025
Web Site:
EmployRI
Onsite /
Remote:
Not Specified
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Agency Job ID:
263477 Job Requirements and Properties Help for Job Requirements and Properties. . Job Requirements and Properties Help for Job Requirements and Properties. .
Work Onsite
Full Time Education
High School Diploma or Equivalent Experience
36 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment
Job Description Help for Job Description. . Job Description Help for Job Description. .
Job Description:
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information. Includes, local, state and federal laws.
Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
Ensure operational goals are met as set by department standards.
Achieve a quality score as set by department standards.
Adheres to provided schedule.
Determine account status based on system of record.
Qualifications:
Excellent oral communications counseling and persuasion skills
Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
Excellent data entry and typing skills
Math aptitude
Familiarity with digital phone systems
Make independent decisions and exercise sound judgment
Organized work habits
Ability to perform in a production environment and meet monthly operational metric goals
Education:
High School Diploma Required Associates preferred
Work Schedule:
M-Thur. 8am-5pm, F 8am – 4:45pm Employer Research Help for Employer Information. .
