A/R Associate Position Available In Rutherford, Tennessee
Tallo's Job Summary: The A/R Associate position, reporting to the Credit and Collections Supervisor/Manager, involves contacting customers for overdue payments, resolving issues, and communicating with various departments. Key responsibilities include documentation, account reconciliation, correspondence, and coordinating with collection agencies. Required skills include research abilities, communication, Microsoft Office proficiency, decision-making, and multitasking capabilities. The job requires at least 1 year of AR and Collections experience in a mid-sized company, high school diploma, and strong problem-solving skills. The role is situated in a corporate office environment with on-site presence during working hours from 8am to 4:30pm or 7:30am to 4:00pm Monday through Friday.
Job Description
Job Title:
A/R Associate Job Description Under the supervision of the Credit and Collections Supervisor/Manager, a A/R Associate ensures that the organization is always represented in a professional and courteous manner. This role involves calling customers to collect on past due invoices and is accountable for researching and reconciling any open issues such as credits, unapplied cash, misapplied cash, and disputes. Responsibilities Contact customers regarding past due balances and thoroughly document pertinent information. Communicate with field personnel about past due invoices and disputes. Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and disputes. Send correspondence such as letters and statements via mail or fax. Communicate account changes and updates with the corresponding department. Place or release customer account holds. Collaborate with collection agencies, assigning accounts and responding to inquiries. Provide management with the status of past due accounts. Work in a structured environment with a diverse workforce. Perform other essential duties as assigned by the supervisor. Essential Skills Research abilities in reviewing customer accounts and resolving matters. Excellent oral and written communication skills. Proficiency in Microsoft Word, Excel, and Outlook. Ability to make quick and accurate decisions. Strong interpersonal skills for effective communication with customers, vendors, employees, and upper management. Ability to manage multiple tasks with changing priorities. Capacity to work under pressure and adapt to an ever-changing environment. Additional Skills & Qualifications 1+ years of Accounts Receivable experience in a mid-sized company. 1+ years of prior Collections experience, preferably business to business. Comfortable with Microsoft Excel, including formulas, VLOOKUP, and Pivot Tables. High school diploma or its equivalent. Ability to type 35 WPM and be on the phone 90% of the workday. Background in distribution or manufacturing is preferred. Strong problem-solving skills. Comfortable making outbound and taking inbound calls. Excellent customer service skills. Ability to succeed in a fast-paced work environment. Work Environment The role is based in a corporate office environment and requires 100% on-site presence. Working hours are Monday through Friday from 8am to 4:30pm or 7:30am to 4:00pm.
