Collections Specialist II Position Available In Shelby, Tennessee

Description We are offering a short term contract employment opportunity for a Collections Specialist II in the financial services industry, located in Memphis, Tennessee. Our workplace fosters a collaborative environment where the Collections Specialist II will be primarily tasked with managing delinquent accounts, facilitating customer payments, and maintaining precise records.

Responsibilities:

• Facilitate customer communication via mail, telephone, or in-person meetings to discuss overdue payments
• Accurately document and record client information
• Manage and monitor overdue accounts independently
• Leverage negotiation skills to persuade customers to settle outstanding credit accounts, damage claims, or non-payable checks
• Collaborate with the credit department to prepare customer statements if there is no response
• Utilize customer service skills to address customer inquiries and resolve issues
• Adhere to federal, state, and company policies and regulations in relation to collections
• Use company software, including Microsoft Word and other relevant collections applications, to efficiently perform tasks
• Develop repayment schedules or debt repayment plans based on customers’ financial situations
• Ensure accurate and efficient processing of payments and post amounts to customer accounts
• Handle sales services or credit contracts terms review with customers
• Manage customer accounts, including monitoring for delinquencies and taking appropriate actions. Requirements
• Strong customer service skills, with a proven ability to handle difficult situations professionally
• Demonstrated proficiency in sales, with an emphasis on achieving targets
• Familiarity with standard procedures, including payment and check processing
• Proficiency in Microsoft Word and other relevant computer programs
• Excellent review skills, with the ability to scrutinize documents and accounts effectively
• Experience with time management applications such as ‘About Time’
• Knowledge of merchandising, specifically within the context of collections
• Understanding of collection processes and the ability to perform ad hoc financial tasks
• Experience with claim administration and regulation compliance
• Proficiency in credit analysis and negotiation
• Familiarity with company policies and the ability to adhere to them
• Experience in managing customer accounts and dealing with delinquencies
• Previous experience as a collector would be a plus
• Excellent written communication skills
• Experience in handling overdrafts and repayment plans
• Knowledge of credit department operations.

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