Commercial Collections Position Available In Shelby, Tennessee

Description We are looking for a skilled Collections Specialist to join our team in Memphis, Tennessee, on a Contract to permanent basis. The ideal candidate will excel in managing accounts receivable processes, resolving customer concerns, and ensuring timely payments. This role requires strong communication abilities and a proactive approach to maintaining positive client relationships.

Responsibilities:

• Process cash applications and ensure accurate posting of payments to customer accounts.
• Manage accounts receivable activities, including monitoring overdue payments and following up with clients.
• Maintain attentive and courteous communication with customers, both over the phone and via email.
• Resolve customer inquiries and disputes efficiently to ensure satisfaction and payment resolution.
• Utilize effective phone etiquette to address issues and negotiate payment arrangements.
• Collaborate with internal teams to reconcile accounts and address discrepancies.
• Prepare and send correspondence related to collections and account status.
• Track and document collection activities and payment history for reporting purposes.
• Ensure compliance with company policies and procedures during all collection activities. Requirements
• Proven experience in cash applications and accounts receivable processes.
• Proficiency in posting payments and managing account reconciliations.
• Strong communication skills, including a courteous and attentive phone manner.
• Ability to resolve customer issues effectively through phone and email correspondence.
• Detail-oriented with excellent organizational skills for managing account records.
• Familiarity with basic accounting principles and financial systems.
• Ability to work independently and collaboratively in a team setting.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .