Collector Position Available In Washington, Vermont

Collector 3.5 3.5 out of 5 stars 365 Paine Turnpike North, Berlin, VT 05602 This role helps to maintain a financially sound portfolio through early intervention and advanced collections practices including phone calls, collection letters and in person interviews. Performs collection and recovery of funds and property from credit union members for all accounts greater than 16 days past due including advanced handling for legal action, foreclosure, deceased member estates, bankruptcy, loan modifications, repossessions, etc. Must be proficient in the collections functions and will be able to perform all basic and advanced collection processes and practices including title issues, secondary / sold loans, HAMP, CPI and LPS claim filing and other associated processes. Works closely with Senior Collectors and management for complicated accounts.

Hours :

Monday – Friday, 8:00 am – 5:00 pm Specific duties include: Responsible for collections and recovery of delinquent accounts greater than 16 days past due, including advanced collections. Works from and manages a work queue and performs various tasks to collect funds and property from members who are past due. Includes placing and receiving calls, sending follow up letters, and advanced communications during various stage of delinquency. Works with the member to determine the reason for delinquency and how to best assist. Determines if a loan modification may be appropriate and explores options with the member and sends appropriate agreement for modification. Works with the member and legal firms on foreclosure alternatives, and assists with stipulation agreements, deed in lieu or short sales and obtains necessary documents. Maintains and files copies of all communications and updates system notes. Adds systems warnings and lockouts for past due and charged off accounts. Performs research for returned mail/bad addresses. Works closely with members, Loan Servicing, Product Operations and DMV to assist with follow up on registration of vehicles and title and lien holder requirements. Responsible for all processes associated with and manages past due, repossessed, vacant, foreclosed, estate and OREO properties. Performs and schedules property inspections and prepares repossessed/foreclosed property for resale. Works with vendors to transfer utilities and coordinate property maintenance and repair as needed. Assists with maintaining and managing foreclosed and marketed properties, including winter shoveling, cleaning tasks and working with auctioneer or realtor. Responsible for attending auction sales and bids on behalf of the Credit Union or FNMA/Secondary Markets. Coordinates and assists with filing of LPS, PMI and hazard claims, tracking expenses and performing GL review. Works with Loss Prevention/Fraud Department on any fraud related issues. Attends court mediation meetings, modification sessions, estate hearings, small claims/court hearings, and assists with legal action as needed; assist with small claim judgment requests, wage garnishment, payment plans, placements with collection agencies and attorneys and collection account tracking; Refers more advanced and difficult issues to a Sr. Collections Specialist (Collector) Responsible for Deposit Recovery/Negative Share account handling and performs negative account tasks, follow ups, adds/removes accounts from ODP; posts payments to negative shares, and processes deposit recovery charge offs. Updates FIS / Penley with charge off recovery payments and balances due. Reviews accounts for funds availability and alerts Collections Assistant/Clerk to processes small balance transfers in accordance with security agreement in an effort to keep loans current. Communicates with credit bureaus and other parties to provide information about delinquent accounts and confirmation of payments received when applicable. Ability to handle and provide back up for all non-transactional and maintenance functions for the Collection Assistant (Clerk) functions including assistance with opening and processing incoming mail; managing the Team email box and incoming faxes; researching non-sufficient funds and check rejects; Assists other departments with transactional approval requests and verification and discusses pending loan request with consumer lending for members who are in default on a CU loan or have history of default. Assists with projects, systems testing for enhancements and upgrades and troubleshoots system issues and errors. Works closely with other departments on special projects related to Collection operations. Assists with review and processing of year end 1099 reporting. Assists with process improvement and identifying areas where we can create efficiencies. Assists with vendor due diligence, compliance review and updating procedures and performs other duties as assigned.

Skills and Qualifications:

A minimum of one year up to three years of similar or related experience, including preparatory experience, such as collections experience and working in a credit union environment or a comparable combination of education and experience. Familiarity with bank or credit union products and services. Excellent communication (verbal and writing) skills to effectively and professionally communicate with members and staff Good knowledge and understanding of collections operations and procedures and good knowledge of repossessions, foreclosures, modifications, estates, and bankruptcy processes. A high school degree or equivalent with clerical and computer coursework. E.O.E.