Customer Service & Billing Representative Position Available In Lee, Alabama

Customer Service & Billing Representative Prewett Pest Control 1922 Professional Cir Ste 300, Auburn, AL 36830 Job Description Join Prewett Pest Control as a Customer Service & Billing Representative at our corporate hub, where you’ll support service center operations and help serve customers throughout the state. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. This position is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions. Our service team is integral in growing and supporting Prewett Pest and its multiple locations across the state. This is a ground-floor opportunity to be part of a fast growing company, with a pathway to professional and career development. Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four yearswith a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast.

Our Core Focus:

We strive to create value with every customer, team member, and partner interaction.

Our Core Values:

Passion, Excellence, Adaptable, Creativation, Ownership (PEACO) Compensation & Perks Base Salary + Bonus +

Benefits Base Salary:

$30k – 40k (based on experience) Bonus/Commission opportunities include: Monthly Bonuses Sales Commissions Award trips/Recognition Advancement opportunities offered through the Prewett Development Program Blue Cross/Blue Shield Health, Dental, & Vision Insurance Retirement plan + 3% employer matching

Salary:

$35000.00 – $55000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Mon-Fri Schedule Career Growth Opportunities Responsibilities Facilitate customer communications, including inbound customer calls, emails, or chats with professionalism and efficiency Schedule and manage service appointments for field service professionals with a prioritization of timeliness and route efficiency Assist existing customers with rescheduling of service appointments Resolve customer inquiries and issues promptly, ensuring customer satisfaction Proactively identify customer needs and recommend additional products or services that add value Educate customers on available features, upgrades, or complementary offerings Achieve cross-sell and customer satisfaction targets Document all customer interactions and sales activities in CRM systems Collaborate with sales and marketing teams to stay informed on new offerings and promotions Maintain a strong knowledge of company products, services, and customer benefits Contact customers via phone, email, and mail to collect on overdue accounts. Research and resolve account discrepancies and billing issues. Work collaboratively with the customer service and billing teams to resolve account issues. Meet or exceed individual and team collection targets. Provide regular updates to management regarding delinquent accounts and collection efforts. Requirements High school diploma or equivalent Must be professional in appearance, with excellent communication skills, friendly disposition, and ability to effectively communicate with a diverse population Excellent organizational skills Ability to multi-task Strong problem-solving skills are required Pass a pre-employment drug screen What makes you stand out? Prior call center or office customer service and billing experience Experience in service-based routing, billing & collections, and appointment scheduling Associate’s or bachelor’s degree Company Description Our team takes pride in providing each and every client with exceptional customer service while delivering them pest control products that best suit their needs. We are constantly growing and adding talent to our well established company. If you are looking for a rewarding career in the pest control industry, then we encourage you to apply to our team today!