FinOps Analyst – Collections, Accounts Receivable Position Available In Mississippi, Arkansas

FinOps Analyst – Collections, Accounts Receivable 3.5 3.5 out of 5 stars Manila, AR

DESCRIPTION

Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. Amazon seeks a Financial Analyst with at least 2+ years proven experience in F&A experience in a large customer-oriented corporate environment. Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. Managing and resolving invoice discrepancies to ensure timely and accurate receivables. Managing internal and external Accounts Receivable inquiries. Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. Understand the pain points of customers and solve our customer’s problems. Providing prompt, efficient, detailed, customer-oriented service to customers. Escalating when appropriate to direct manager and/or senior leaders. Keeping detailed notes, task creation and reminders in our collections tools. Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. Analyze trends and suggest process improvements. Perform other projects and duties as required.

Working Conditions:

Open office space on site Report daily to Pasay office Must be ready to support NA and/or EMEA business hours as the team supports Global Devices and Services. Work hours will be based on the region supported and business strategy. Work during PH Holidays is required when business supported is operating Overtime may be required on critical and peak periods Key job responsibilities Accounts Receivable Collections Reporting and Analysis Process Improvement Stakeholder engagement

BASIC QUALIFICATIONS

Degree in Finance/Accounting/Business Studies or other related areas Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs. Proficient in Microsoft Excel and Word. Willing to work in Night and/or shifting schedule. Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. Can work under pressure and with deadlines. Excellent verbal and written communication skills, with a strong customer service focus. Has the ability to prioritize, meet tight deadlines, take initiatives and work with minimal supervision. A person who is open to work with diverse teams with different cultures.

PREFERRED QUALIFICATIONS

Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools Preferably worked as a AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years. Excellent organizational and time-management skills Knowledge of Amazon business or the e-commerce/ IT industry. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.