Collections Representative Position Available In Greater Bridgeport Planning Region, Connecticut

Collections Coordinator Location:

Shelton, CT Department:

Billing /

Finance Job Category:

Billing Clerk / Customer Service /

Collections Employment Type:

Full-Time, On-Site Salary Range:

$45,000 – $50,000 annually Position Summary We are seeking a Collections Coordinator to join our Credit & Collections team. This individual will be responsible for managing accounts receivable, resolving billing issues, and maintaining strong customer relationships. The ideal candidate will have a customer service mindset, a proactive attitude, and the ability to work independently in a fast-paced environment. Key Responsibilities Manage accounts in assigned stations Call and email customers regarding past due accounts Monitor and analyze accounts for potential credit holds or increases Refer accounts to the Credit Department as needed Process invoice corrections and handle disputes Collaborate with internal teams to resolve billing issues Research payments and obtain necessary remittance information Escalate delinquent accounts to outside collections when necessary Generate and analyze aging reports for internal and customer use Create custom Excel reports for customers as needed Required Qualifications High School diploma or equivalent 2-5 years of experience in customer service, collections, or accounts receivable Strong communication skills (verbal and written) Proficiency in Microsoft Office, especially Excel Experience with Bill of Lading and Purchase Orders preferred Ability to work on-site 5 days a week in Shelton, CT Preferred Skills Experience in a call center or office environment Familiarity with credit analysis and collections strategies Ability to identify and resolve discrepancies Comfortable making outbound calls and handling sensitive conversations Why Join Us? Be part of a growing team with opportunities for advancement Work in a brand-new office Potential for future supervisory roles Supportive leadership and collaborative team culture Work Environment You’ll be working alongside a team of 12 under the guidance of a supportive manager. We value individuals who are resilient, focused, and ready to contribute without needing to be overly extroverted. Apply Now If you’re eager to grow your career in collections and customer service within a supportive and expanding organization, we’d love to hear from you.