Billing Specialist Position Available In Broward, Florida

Billing Specialist

Salary $39,920.82 – $61,891.65 Annually Location Fort Lauderdale

FL 33311, FL

Job Type Full Time Job Number

TM013-11

Department Finance Division 10AS UB and Collections Opening Date 05/21/2025 Closing Date 5/28/2025 5:00 PM Eastern

DESCRIPTION

BENEFITS
QUESTIONS
POSITION SUMMARY •The hourly rate for this position is $19.19 per hour.•This position performs a variety of billing functions for the Utilities Billing Division of the Finance Department, provides information to customers, processes various billed services and accounts and complies records of charges for services rendered. In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants)

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Initiates and performs the billing process for water, sewer, storm water and other charges billed by the City
Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City
Provides customer service by answering telephones and responding to account inquiries
Receives and processes requests to open, close, transfer, or temporarily suspend utility services
Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine
Reviews accounts for accuracy and completeness
Sets up and monitors new accounts.
Performs related work as required

JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT MINIMUM REQUIREMENTS

High School Diploma or G.E.D. equivalency.
One (1) to three (3) years of general clerical work or customer service experience. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education.
Must have excellent phone and verbal communication skills and strong data entry skills. If claiming Veteran’s Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale’s veteran’s preference claim form (J-204) to the online application. As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY & SUPPLEMENTAL INFORMATION

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position. The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans’ preference per Florida law. If claiming Veteran’s Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale’s veteran’s preference claim form (J-204) to the online application. Employer
City of Fort Lauderdale
Address
Tower Building – 101 NE 3rd Ave
Department of Human Resources – 16th Floor
Fort Lauderdale, Florida, 33301
Phone
19548285300