DME Billing and Customer Service Representative Position Available In Broward, Florida

DME Billing and Customer Service Representative Integrated Medicine 2 South University Drive, Plantation, FL 33324 DME

BILLING AND CUSTOMER SERVICE REPRESENTATIVE

Job Description Do you thrive in a fast-paced environment and enjoy helping people? Are you passionate about healthcare, have experience in billing, and have a knack for building relationships? Stuart Health and Wellness is a national mail-order Durable Medical Equipment Supplier specializing in Diabetic Testing Supplies and Continuous Glucose Monitor Systems. We seek an experienced, dedicated, enthusiastic Billing and Customer Service Representative to join our growing team. Our ideal candidate is a self-starter, ambitious, and reliable individual. Our DME Representatives have a compassionate and cool-tempered nature to assist our patients with their medical equipment needs. You will be responsible for growing our patient base, educating patients on our offerings, and performing daily billing insurance processes. The ideal candidate will be a responsible and well-trained professional able to interact with and assist patients with little supervision. The goal is to promote a patient’s well-being by providing high-quality, innovative services and equipment. On the billing side the candidate will be responsible for managing the administrative process of submitting patient medical claims to insurance companies, ensuring accurate billing by verifying insurance coverage, coding procedures, and following up on outstanding payments to maximize revenue for the practice while adhering to HIPAA regulations and staying updated on healthcare billing guidelines. This role requires strong communication skills, attention to detail, and managing multiple priorities in a fast-paced environment. Responsibilities You will be our customer’s first point of contact, providing exceptional service and support. Interact with patients, understanding their needs and educating them on our products and services. Handle customer inquiries and complaints. Maintain accurate and up-to-date medical records in accordance with Medicare regulations and the policy and procedure manual. Contact physician’s offices for patients’ prescriptions and orders. Provide information about the products and services. Troubleshoot and resolve product issues and concerns. Document and update customer records based on interactions. Communicating with insurance providers and clinicians to ensure patient needs are met and appropriate orders and documentation are received. Collaborate with physicians, providers, insurance companies, and patients to devise individualized treatment plans. Foster a supportive and compassionate environment to care for patients and their families. Providing accurate information about our products and services to patients and healthcare professionals. Ensures that billing and patient account record systems are maintained by generally accepted accounting principles and in compliance with state, federal, and regulations. Monitors aged accounts receivables and directs resubmission of bills to overdue accounts. Audits and reconciles EOBS and billing according to policy.

• An ambitious, reliable self-starter with a strong work ethic. Skills and Professional Competencies
• Our patients are our top priority! Always conduct yourself professionally and have a positive attitude.
• Good working knowledge of English, both verbal and written, including correct grammatical form to articulate and/ or correspond with teammates, patients, and management.
• Must be able to multi-task in an ever-changing environment that can be stressful at times.
• Possess good interpersonal skills; ability to work independently and as part of a team.
• Computer literacy in standard office applications, i.

e., Windows, MS Word, Excel; ability to learn and master industry-specific software applications.

Problem-solving and analytical skills:

Must have good listening, problem-solving, critical thinking, and analytical skills.

• Adapts to stressful situations and demonstrates multi-tasking capabilities when dealing with frequent changes in an ever-evolving work environment.
• Supports the company culture by adhering to policies, practices, and mission statement.

A team player with excellent communication and interpersonal skills Responsible and compassionate Outstanding organizational and multi-tasking skills Experience with DME Expected Professional Competencies Previous experience working in the healthcare and/or DME space. Required to have a healthcare billing background Patient-centric approach: Our patients are our top priority! You will always conduct yourself professionally and maintain a positive attitude.

Strong communication skills:

Good working knowledge of English, both verbal and written, including correct grammatical form to articulate and/ or correspond with teammates, patients, and management. Bilingual in Spanish is preferred but not required.

Multi-tasking and adaptability:

Ability to multi-task in an ever-changing environment that can be stressful at times.

Teamwork and independence:

Possess good interpersonal skills; ability to work independently and as part of a team.

Stress management and adaptability:

Adapts to stressful situations and demonstrates multi-tasking capabilities when dealing with frequent changes in an ever-evolving work environment.

Company culture alignment:

Adheres to policies, practices, and the company’s mission statement to support the company culture within the organization.

Job Types:

Full-time Compensation:

Highly competitive compensation program with 401k and health benefits available.

Physical setting:

Newly renovated spacious office environment Weekly schedule: Full-time 9 AM to 5:30

PM Education:

• Associate degree preferred.

Professional Experience:

• Experience with a Durable Medical Equipment Supplier or other healthcare environment is preferred.
• Previous experience with healthcare billing
• Prior healthcare sales experience is preferred
• Knowledge of Diabetic Supplies is preferred
• Extensive knowledge of the industry and Medicare Guidelines for Medical supplies.
• Must be efficient with automated office equipment, including computers, calculators, phones, and copiers.
• Excellent customer service skills and comfortable speaking with physicians and patients on the phone.

Work Location:

Plantation, Florida If you are a motivated individual with a passion for healthcare and a dedication to providing exceptional customer service, we encourage you to apply! We look forward to hearing from you!

Job Types:

Full-time, Part-time Pay:

$17.50 – $19.00 per hour Expected hours: 40 per week

Schedule:

Monday to

Friday Work Location:

In person