Billing Specialist Position Available In Duval, Florida
Tallo's Job Summary: The Billing Specialist is a key member of the finance and customer operations team, responsible for processing invoices and credit memos, maintaining accurate customer records, and handling billing inquiries for timely and accurate billing practices. This role collaborates cross-functionally, ensures smooth billing processes, and provides exceptional customer service by resolving discrepancies and issuing credit memos.
Job Description
The Billing Specialist plays a vital role within our finance and customer operations team, supporting seamless customer experiences and contributing to organizational performance. This role is responsible for processing invoices and credit memos, maintaining accurate customer records, and handling billing inquiries to ensure timely and accurate billing practices.
Key Responsibilities:
Collaborate cross-functionally to ensure a smooth billing process and exceptional customer service. Complete billing on orders not auto-billed upon delivery, correcting exceptions as needed. Review documentation and validate customer/account data before authorizing invoices. Generate and deliver invoices and statements via email or mail. Research and resolve internal and external billing inquiries in a timely manner. Work closely with customers, sales, credit, and customer service teams to resolve discrepancies. Issue and process credit memos related to returns, quantity, or pricing errors. Prepare daily sales reports and support monthly/quarterly reporting. Provide documentation for audits and ensure invoice accuracy before mailing. Assist with additional tasks as needed.
