Collections Associate Position Available In Duval, Florida

Collections Associate 2.9 2.9 out of 5 stars Jacksonville, FL 32223 United Land Services (ULS) is a premier full-service landscaping company, offering a wide range of commercial landscape installation and maintenance services. Our expertise extends to landscape design, maintenance, irrigation systems, hardscapes, and outdoor lighting. We cater to a diverse clientele, including single-family home developments, condominium complexes, commercial buildings, and shopping centers. As a Collections Associate, you will be responsible for managing and overseeing the collection of outstanding accounts receivable from our clients. The primary goal will be to minimize bad debt and improve our company’s cash flow. This role will work closely with our branches and billing team to ensure timely and effective collections. Responsibilities Contact clients to collect outstanding payments via phone and email. Negotiate payment plans and settlements. Prepare and present reports on collection activity and progress. Assist in the development & implementation of strategies to improve the efficiency and effectiveness of the collections process. Ensure precise billing for services rendered and accurate application of payments, resolving discrepancies promptly. Identify and address current and potential issues in revenue management, proposing effective solutions in collaboration with the supervisor. Provide exceptional customer service and problem resolution with professionalism, timeliness, and accuracy. Develop and implement quality assurance processes to uphold the integrity of our financial operations. Perform additional duties as required to support team objectives. Qualifications High School Diploma required; additional education in accounting or related field preferred. Minimum of two years of experience in customer accounts receivable and collections, preferably within the Landscape or Construction industry. Proficiency in Excel is essential; experience with Aspire Software is advantageous. Strong understanding of accounting and billing principles. Familiarity with business software, mainframe systems, and internet applications. Analytical mindset with the ability to derive insights and make informed recommendations. Excellent verbal and written communication skills. Exceptional listening skills coupled with patience and empathy. Highly motivated, well-organized, detail-oriented, and innovative. Ability to manage time effectively and multitask in a fast-paced environment. Proficient in Microsoft Office Suite, particularly Excel and/or Google Sheets. Commitment to maintaining confidentiality and handling sensitive information with discretion. Ability to work independently and collaboratively within a team. Strong interpersonal skills, capable of engaging with individuals at all levels of the organization. Uphold a positive image as a representative of our employee base, embodying our values and commitment to excellence. Join our team and be part of a company dedicated to delivering exceptional service and exceeding expectations. to embark on an exciting journey with us!