Group Billing Supervisor Position Available In Orange, Florida

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. This position reports to the Group Billing Manager. This candidate is responsible for daily coordination & general oversight of the billing team and accounting needs between our Orlando hotels and our Financial Center. This position will be responsible for the training and support of the Property biller and all other aspects of group and wholesale billing, such group audits, posting charges, creating accounts, taking group payments, UO Gift card reconciliation, open folio tracking, end of month reports, F&B event reconciliations and daily monitoring of the unbilled report. These efforts go hand in hand with all aspects of a group’s visit, from pre-arrival tasks to ensure billing and deposits go smoothly, thru the actual stay of the group ensuring all charges are posted and collected properly, and following the stay to ensure the FSC billing staff has all the information to bill the account and settle any disputes which may arise in the collection effort. The position interacts with all departments internally to achieve these objectives. Job Specific Provides day to day partnership and support on all components of accounting services related to property generalist. Training and support of the Property Generalist. Ensures proper internal controls are in place and monitored through monthly self-testing. Ensures month end close is performed timely, compliant, and accurate. Trains new hires on Loews policies and controls. Supports management with new implementations and improvement programs as necessary Upholds all company and industry standards pertaining to PCI compliance, guest/financial/payroll confidentiality and accounting best practices. Attend pre-convention meetings Perform on-site billing review with clients when requested Coordinate billing set-up with FSC prior to group arrival Coordinate invoicing for deposits with FSC Monitor collection of past due deposits Runs all group out of block audits Coordinate group commission payments with FSC Post charges for third party vendors as required Scan backup to FSC for charges posted locally Local billing PM set up and payments Verify PM accounts established 45 days prior to group arrival Review contractual information Act as first point of contact to provide missing information for FSC, or answer questions or disputes presented by credit or billing staff at FSC Research check payment questions posted by cash applications group (from check log) Manage “open folio” for items F.O. has not processed correctly and continue to train local staff on handling of open folio issues Review any bills locally (only as requested) General Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all training sessions and meetings Other duties as assigned

Qualifications Preferred:

Hotel Accounting or Front Office experience Delphi, Opera and Micros (symphony) system knowledge Proficient in Excel, Word Education High School Diploma or equivalent Experience At least 2 years’ work experience in general hospitality accounting functions with specific experience in Hotel billing. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.