Healthcare Collections Associate Position Available In Orange, Florida

Healthcare Collections Associate Vascular Centers of Orlando Orlando, FL Busy medical office seeking energetic person for our Revenue Cycle team. The ideal candidate will possess excellent customer service skills and have a great desire to learn processes and procedures specific to our medical practice. In addition, excellent organization and communication skills are a must. The primary objective for this position is collection of self-pay patient balances. Other job responsibilities include but are not limited to the following: Manage assigned patient accounts, focusing on reducing outstanding balances and minimizing bad debt Contact patients via phone, mail, and/or electronic communication to discuss outstanding balances, payment options, and resolve billing inquiries Explain Explanation of Benefits (EOBs), billing statements, and payment policies to patients in a clear and understandable manner Negotiate payment plans and financial assistance options, including one-time payments for accounts greater than 360-days, with patients according to established guidelines Document all collection activities and patient interactions accurately and thoroughly in the Practice Management system Discuss with patient the self-pay care plan requested by the Provider, ensuring appointments are scheduled accordingly; Ensure payment has been arranged per stated guidelines Manage patient payment plans in practice management system Process patient payments, adjustments, and refunds accurately and efficiently Research and resolve patient billing discrepancies and disputes Collaborate with insurance companies and other third-party payers to resolve claim denials and payment issues Maintain up-to-date knowledge of healthcare billing regulations, compliance requirements (HIPAA), and collection best practices Identify and escalate complex billing issues or trends to the supervisor/manager Meet or exceed established collection goals and performance metrics Maintain patient confidentiality and adhere to HIPAA regulations at all times Perform other duties as assigned Qualifications High school diploma or equivalent required; Associate’s degree in business administration, healthcare administration, or a related field preferred Minimum of 1-2 years of experience in healthcare accounts receivable, patient collections, or a related field Strong understanding of healthcare billing and collection practices, including insurance billing, CPT/ICD coding, and EOB interpretation Excellent communication, interpersonal, and customer service skills Proficiency in using billing software and Microsoft Office Suite (Word, Excel) Ability to work independently and as part of a team Strong organizational skills and attention to detail Knowledge of HIPAA regulations and patient privacy practices Experience with electronic health records (EHR) systems is a plus Bi-lingual Spanish / English is preferred but not required

Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Orlando, FL (Required)

Work Location:

In person