Billing Specialist I Position Available In Pinellas, Florida

Billing Specialist I
Salary
See Position Description
Location Clearwater, FL
Job Type
Full-time
Job Number
2025-00160
Department
Utility Customer Service
Division

CS ACCOUNTING

Opening Date
04/28/2025
Closing Date
5/12/2025 11:59 PM Eastern

DESCRIPTION

BENEFITS
QUESTIONS
THE

CITY OF CLEARWATER IS AN EQUAL OPPORTUNITY EMPLOYER

Position Description

ENTRY SALARY

$45,446.51
Under general direction, the Billing Specialist I performs technical accounting andplex independent customer accounting work in the maintenance and care of department accounts.
This current recruitment is for the Utility Customer Service department.
Duties and Responsibilities

Essential Functions:

— Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:
Reviews, analyzes, and evaluates unbilled accounts and determine appropriate action for timely resolution of billing exceptions.
Handles payments, and other cashiering tasks; verifies monies and maintains accurate cash drawer.
Explains,municates, and distributes information regarding rates and fees; responds to customer and internal questions concerning accounts and billing questions.
Maintains, monitors, and manages accurate records and service files for various accounts; calculates, adjusts, and updates billing error corrections for services both manually and with system assistance.
Gathers,piles, andanizes information to verify and correct billing statements; interacts, engages, and collaborates with other departments to ensure appropriate information and billing details,
Explains, interprets, andmunicates departmental and/or City policies and procedures and applicable rules and regulations to the public or other employees via personal contact, telephone conversation, or written response.
Audits, reviews, and evaluates customer account records in response to customer requests; monitors daily/monthly activities/readings, advises of potential re reads, and maintains a daily/monthly log of activities/readings.
Answers phone calls and provides information or referrals regarding departmental and/or City services and operations.
Communicates with assigned departments and customers to collect payments on delinquent accounts or makes necessary arrangements for repayment by telephone, written correspondence and/or in person.
Drafts, types, and edits bills and correspondence; maintains and updates information in various software programs to ensure appropriate billing, tracking, and service use.
Maintains departmental records and files; ensures appropriate filing, storage, andanization.
Performs other administrative and clerical duties as assigned.
Minimum Qualifications

Licenses, Certifications, and Equipment:

A valid State driver’s license is required.

Education and Experience:

High School Diploma, High School Equivalency or G.E.D. Certificate, some college desirable PLUS two (2) years of clerical office and/or customer service experience; OR an equivalentbination of education, training, and experience may be considered. Supplemental Information
Knowledge of –
Modern office procedures, practices, and equipment
Word processing, spreadsheet applications, and related automated office equipment
Business English, arithmetic, and fundamentals of bookkeeping
Customer service records, billing, payment processing, and account collections
Account and billing management
Office practices, procedures, and equipment
Record keeping, report preparation, filing methods, and records
General office policies and procedures;puters and general office equipment
City Ordinance rules and regulations
Skill in –
Interpreting City policies and procedures
Analyzing billing exceptions and no-bill situations
Handling multiple billing accounts to ensure accurate generation of bills
Accounting for utility services, rates, adjustments, taxes, and fees
Account collections, payment processing, and customer service
Communicating and engaging with the public; deescalating customer service situations
Establishing and maintaining strong office relationships
Operating aputer and related software