Enrollment/Billing Senior Representative Position Available In Seminole, Florida
Tallo's Job Summary: Enrollment/Billing Senior Representative in Lake Mary, FL completes tasks assigned by a supervisor, provides financial support for banking and billing functions, reconciles accounts, researches and resolves issues, analyzes reports, and collects payments. Requires strong communication, problem-solving, and time management skills. Mindlance is hiring for this role. Mindlance is an Equal Opportunity Employer.
Job Description
Enrollment/Billing Senior Representative#25-58222
Lake Mary, FL
All On-site Job Description
Delivers specific delegated Enrollment/Billing tasks assigned by a supervisor. Provides financial related support for banking and/or billing related functions to new and/or existing accounts. Sets up, manages, reconciles, processes, and/or balances bank and/or customer accounts. Researches problems and negotiates with internal/external customers, banks, vendors, and/or partners to resolve moderately complex issues. Creates, analyzes, and responds to standard and/or non-standard reports. Bills and/or collects outstanding/delinquent payments or issues payments. Researches and identifies trends and develops and implements methods to improve results. May support larger markets and/or National Accounts. Completes day-to-day Enrollment/Billing tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
Organizing and keeping track of customer’s outstanding balances, contacting customers via email and phone to collect payments on outstanding debt, maintaing a 99% collections ratio, review escalated accounts to determine next step in collection efforts, schedule & host client facing meetings, set up payment arrangements, submit 10 day demand letter to leadership, deliver specific delegated tasks assigned my management, researches and identifies trends and develops and implements methods to improve results, researches problems and negotiates with internal/external customers for resolution, partners to resolve moderately complex issues with sales, credit, and cash teams. Time management, communication, attention to detail, empathy, negotiation, problem solving, detail-oriented, & skip tracing
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
