Order-to-Cash Resolution Specialist Position Available In Fulton, Georgia

Tallo's Job Summary: The Order-to-Cash Resolution Specialist position at Aptean in Alpharetta, GA, is full-time and ideal for recent graduates. Responsibilities include resolving customer billing complaints, collaborating with teams, and ensuring timely fixes. Requirements include a Bachelor's Degree, interest in operational problem-solving, and strong customer service skills. Competitive pay, benefits, and career growth opportunities are offered. Aptean focuses on industry-specific software solutions and values diversity, equity, and inclusion in the workplace.

Company:
Aptean
Salary:
JobFull-timeOnsite

Job Description

APTEAN Position Title:
Order-to-Cash Resolution Specialist Location:
Atlanta GA USA Alpharetta, Georgia US Location Details:
Onsite Experience Level:

Recent Graduates/Entry Level (Early in Careers)

Country:
United States Type:

Employee Regular Full Time Job Description Overview Are you ready for what’s next, now? We’re looking for an OTC Resolution Specialist for our office in Alpharetta, GA . The position is full-time. You’ll join an awesome team to support our growing customer base. About the role We are seeking a detail-oriented and customer-focused OTC Resolution Specialist to join our team. In this role, you will be responsible for end-to-end resolution of customer billing complaints, ensuring timely and accurate fixes aligned with our Service Level Agreements (SLAs). You will play a key role in identifying root causes, implementing corrective actions, and ensuring customer satisfaction throughout the order-to-cash lifecycle.

Key Responsibilities:

Investigate and resolve customer billing issues across the OTC (Order-to-Cash) process. Take full ownership of issue resolution—from initial intake to final communication and closure. Collaborate with cross-functional teams (Sales, Finance, Order Management, and RevOps) to identify root causes and implement sustainable solutions. Monitor and manage assigned cases, ensuring compliance with tight SLA timelines. Analyze recurring issues to drive process improvements and prevent future errors. Document resolution steps and update internal knowledge bases as needed. Ensure high levels of customer satisfaction by providing timely and clear communication throughout the resolution process. Use CRM (Salesforce) and billing systems (Sage Intacct) to track, analyze, and resolve discrepancies. About You Bachelor’s Degree in Business, Accounting, Economics, Management information Systems, or a related field. 0-2 years of experience Strong interest in quote-to-cash processes and operational problem solving. Excellent customer service skills, with the ability to communicate clearly and professionally with customers and internal teams. Strong attention to detail and high level of accuracy. Effective problem-solving and analytical skills for investigating issues, identifying root causes, and implementing corrective actions. Strong organizational skills to manage multiple cases simultaneously and meet tight deadlines. Ability to work collaboratively with cross-functional teams. Comfortable working in a fast-paced, deadline-driven environment. Familiarity with or willingness to learn CRM and billing systems (such as Salesforce and Sage Intacct). Customer-focused mindset with a commitment to ensuring high levels of satisfaction. What’s in it for you? Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. About Aptean At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” -TVN Reddy Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base. Equal employment opportunity, including veterans and individuals with disabilities. PI270747724

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