Contract Billing Specialist Position Available In Gwinnett, Georgia

Contract Billing Specialist FlexTG Duluth, GA Job Details $20

• $25 an hour 1 day ago Qualifications Some college Microsoft Excel Microsoft Access Customer service Mid-level Microsoft Office High school diploma or GED Typing Communication skills Office experience Full Job Description Description “You don’t build a business. You build people, and people build the business.
• Zig Ziglar At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you
• tailored to your own wishes and needs
• and will continue throughout your career with us.

The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row. Standard Office Systems of Atlanta, a Flex Technology Group Company, is seeking a Contract Billing Specialist to work out of our Duluth, GA or Cockeysville, PA headquarters to create, modifies and/or maintains contract setup for assigned portfolio of customers. Responsible for accurate and on time billing. Completes billing health checks to proactively identify and resolve issues and determine root cause of problems encountered by billing and contract administration. Is engaged on all customer billing and contracts for assigned portfolio, including bundled lease and service by financial partners. Provides a high level of customer service to internal and external customers by demonstrating prompt and accurate attention to issues, requests and assists in resolving internal and external customer complaints for billing/invoicing. Works with collections team on customer disputes as required. Pay range for this role is $20.00

• 25.

00 per hour.

Keep Responsibilities:

Contract Billing for Grade 1 & 2 Contracts, to include: Base Billing Usage Billing Meter entry, audits and editing Maintain expiration dates Contract revisions for continued adjustments Investigate and resolve billing & invoicing errors, recommend process improvements to avoid future errors Provide meter information to our Partners based on customer assignments Assist with general billing inquires and escalations

• Email and Phone Queue Attend Internal Company Rollout for new customers Contract record setup in ERP for accounts within assigned portfolio Create custom invoice templates for back-up of ERP system generated invoice using the Contract Invoice FlexTool Work with banks on custom bundled allocations, meter entry and invoice corrections Publish Account Profile with billing specific processes for Grade 2 contracts Contract Terminations Monitor and correct bank invoice discrepancies Monitor aged-bundled lease and service invoices, correct as necessary and/or engage sales for assistance Manage Credit Carry Forward (CCF)and Underage contracts by auditing and correcting as necessary and application of CCFs as contractually stated or approved by management Partner with AR Team to apply Supply Allotment credits on appropriate invoices Complete and obtain approval for all credits $1000 and greater before processing Manage ZenDesk queue on rotation basis and complete assigned tasks Update ACP as necessary Monitor Meter Health Report and escalate as needed Assist in creation and review of all contract billing processes and procedures

Target Requirements:

High Diploma or GED, some college preferred or 2 years equivalent job experience. Ability to work in a team setting General Office skills, including typing, phone use and Microsoft Suite Intermediate to Advanced MS Excel Skills and MS Access skills desired Attention to detail and record keeping skills Investigation and Problem-Solving skills Customer Service and communication skills Works independently with general supervision. May influence others within the job area through explanation of facts, policies, and practices. Adhere to documented meeting etiquette practices

EEO:

Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.