Billing Manager Position Available In [Unknown county], Georgia

Love Work. Love Life. Be You. Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life’ have been central to our success and we’re looking for people to join us who share our passion for making things better every day. What are we all about? SHR, an Access Company, unites pioneering hotel technology and marketing services to put the power back in the hands of hoteliers. We deliver solutions through a complete eco-system of tools and services that maximize guest success and value at every touchpoint. More than 2,000 hotels around the world rely on SHR Group’s product suite to optimize their channel mix, personalize guest experiences, and maximize revenue and profitability. Our platforms bring the full stack of booking and revenue tools together for the first time, from acquisition to booking, check-in to post stay follow-up and loyalty, whilst maximizing revenue every step of the way. These services are then rocket boosted by the platform’s real-time learning and insight, enabling smarter prediction, tailoring and optimization of every guest interaction. Responsibilities include but are not limited to:

• Prepare and generate accurate invoices for customers based on contractual agreements, purchase orders, or service delivery.
• Ensure invoices reflect correct pricing, terms, and billing cycles.
• Maintain proper documentation for all billing transactions and customer agreements.
• Work closely with internal teams to investigate and correct errors in billing or payment records
• Serve as a point of contact for customers with billing inquiries or concerns.
• Promptly address and resolve customer billing issues, disputes, and concerns in a professional and timely manner.
• Monitor, manage, and collect overdue accounts to reduce the company’s aged receivables.
• Contact customers via phone, email, or written correspondence to collect payments, resolve disputes, and follow up on payment arrangements.
• Track incoming payments from customers and ensure they are properly posted to the correct accounts.
• Monitor any payment discrepancies and work with clients to resolve them quickly.
• Generate and review aging reports regularly to identify overdue accounts. Prioritize collections based on account status and payment terms.
• Monthly reconciliation of the Accounts Receivable aging report to the General Ledger accounts.
• Prepare weekly and/or monthly reports on the status of collections, collection forecasts, and delinquent accounts for management review.
• Assist in the implementation or optimization of billing systems and software to improve efficiency and accuracy.
• Help troubleshoot any system issues or errors related to billing procedures.

Requirements:

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. A combination of relevant experience and education may be considered. 2-4 years of experience in collections, accounts receivable, or related roles in a corporate environment. Strong understanding of accounting principles, revenue recognition, and financial reporting. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and collections software or ERP systems (e.g., SAP, Oracle, or other financial software). Excellent communication skills, both written and verbal, with the ability to negotiate and build positive relationships with customers. Detail-oriented with strong analytical and problem-solving skills. Ability to manage multiple tasks and work independently under pressure to meet deadlines. High level of professionalism and integrity.