Billing & Collections Analyst Position Available In Middlesex, Massachusetts

Job Description:

Location

• Waltham, MA Duration
• Possible Temp to Perm Schedule
• Monday-Friday 9am to 6pm Incumbents in this job family haveresponsibilities encompassing one or more areas of AccountsPayable, Accounts Receivable, Billing and/or Collections.

Responsible for processing receivables, ensuring timely andaccurate charge entries and preparing deposits. Codes, enters andprepares invoices, and responds to customer and vendor inquiries.

Reviews invoices and ensures proper approvals. Records, enters andpays invoices. Collection activities include investigatingdelinquent accounts, writing collection letters and arranging termsof payment. Also, analyzes account performance, makesrecommendations to release orders on past due accounts andinvestigates bankruptcy claims. May coordinate efforts and/or referaccounts to third party action when internal collections are noteffective. Maintains records and files and generates relatedreports. Ensures procedures and internal controls are followed incompliance with Sarbanes-Oxley initiatives.

Position Summary:

As akey member of our finance team you will be responsible forproviding customer service and support to our customer base fortheir financial inquiries. This includes addressing client soverdue payments, researching payment discrepancies, reviewing andprocessing adjustment requests, and providing feedback to clientsusing written and verbal communication skills. In this role youwill process a high volume of inbound and outbound calls.

Responsibilities:

Utilize strong verbal communication and customerservice skills to respond to customer inquiries and handle variousrequests regarding changes in account and billing details Able tomanage difficult customer issues while working in a fast pacedenvironment Facilitate collections of Accounts Receivable via phoneor email. Respond to customer inquiries regarding accounts,research, and contact customers as necessary in order to updateaccounts. Consistently handle confidential information, multipletasks and exercise good judgment and problem solving skills.

Assists in other areas of the Finance department as requested.

Process collection calls (60-80 daily) on overdue receivablesbetween 30-120 days delinquent.

Basic Qualifications:

1-3 years ofcall center, collections, or retail experience (in order ofpreference).

High School Diploma or GED Equivalent PreferredQualifications:

Strong communication skills, both verbal andwritten. Organizational, negotiation, and problem solving skills.

Understanding of consumer collection policies and practicespreferred. Strong knowledge and use of Microsoft Excel, Word andOutlook. Skip tracing and locate skills a plus. Able to work in afast paced environment and handle difficult customer issues.

Bachelors Degree