Billing Operations Analyst Position Available In Cumberland, Maine

Billing Operations Analyst at Consolidated Communications Enterprise Services, I in

Portland, Maine, United States Job Description Major Duties Classification:

Exempt. Non-Bargaining
Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.
This position is responsible for auditing all invoices, correlating data and resolving root cause of issues across all business segments. Create daily/monthly/quarterly audits that focuses on validating product pricing from Product Workbook, Contracts and/or Tariffs/BDS Service Guide. Accountabilities will include, recovery of $5M in cumulative new Monthly Billings from revenue assurance activities annually and managing cross department initiatives to achieve more accurate retail customer billing, fewer errors and reduction of monthly adjustments in all Billing Systems. Must be able to track to communicate open issues and report monthly progress on all items.

Responsibilities Essential Duties & Responsibilities:

To perform this position, an individual must have exceptional technical and analytical skills combined with strong customer service and should enjoy solving problems
Identify and resolving billing problems that will recover $5M in new revenues annually.
2nd Tier support for CARE billing issues and escalations. Engage with strategic customers to address billing concerns and ensure customer’s confidence to pay balances.
Effective management over submitted QCs to insure appropriate prioritization, accurate definition of financials/customers, and timely deployment
Technical lead in defining and performing UAT on new products
Coordinate process and generate accurate, auditable bill quality metrics each month in all Billing System
Ensures adherence to all Corporate Billing and Revenue Assurance Policies.
Provides input and implementation requirements on all new product or promotional initiatives as well as the retirement of products and contract implementation
Lead and/or assist in the development and assessment of billing process improvements and automation opportunities.
Work with the Regulatory department to ensure compliance with regulatory requirements
Assist in Billing Dispute Resolution
Track and manage Carrier AR, working with outside contractors to resolve issues
Carrier disputes and collections

Knowledge, Skills & Abilities:

Knowledge of network lay out and interconnects between COs, POPs and COLOs
Exceptions analytic and technical trouble resolution of complex billing issues
The ability to work/lead team projects
Billing Support Systems, with emphasis on revenue enhancement, end user billing processes, including usage processing, rating, billing and formatting of printed invoices PRISM and Kenan experience is beneficial.
Proficient with data query and analytics tools to monitor billing and revenues
Must have SQL and data queries skills, Data360 a plus
Proficient with Microsoft Office, including Word, Excel, PowerPoint
Strong communication skills, excellent judgment, planning and organizational skills

Qualifications Required Education & Experience:

Bachelor’s degree or equivalent work experience
Minimum of 7 years’ experience in Revenue Assurance methods and procedures management.
Minimum of 10 years knowledge of Billing Support Systems with emphasis on end user billing processes,
Must have SQL and data queries skills Benefits Offered We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee’s based upon organization performance Salary Pay range (commensurate with skills and experience): $75,396 – $114,300 Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law. Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.