Utility Clerk Position Available In Dent, Missouri

Utility Clerk City of Salem, Mo Salem, MO 65560

Employment Status:

Full-Time FLSA Status:

Non-exempt Experience Required:

Two (2) years in customer service, billing, or related field preferred.

Minimum Education Requirements:

High School Graduate or GED equivalent.

Department:

Utilities Direct Supervisor:

Head Utility Clerk Supervisory Responsibility:

None Work Location:

Inside in an office setting, including the front counter, drive-thru window, and phone transactions.

Certification:

Valid Missouri Driver’s license.

Pay Range:

$15.71

• $18.

78

Job Summary:

The Utility Clerk is responsible for accepting and processing all utility payments and other city payments, such as business licenses, building permits, UTV/ATV permits, and cemetery lot purchases. Work includes setting up new utility services and performing disconnects when necessary. This position interacts directly with the public during transactions conducted in-person, through the drive-thru window, and over the phone. The Utility Clerk also works with customers to issue work orders as needed.

Accountabilities and Job Functions:

• Accepts and processes payments for utility bills, business licenses, building permits, UTV/ATV permits, cemetery lot purchases, and other city-related transactions.
• Ensures accurate posting of payments to the appropriate accounts and issues receipts to customers.
• Provides customer service by assisting the public with payment inquiries and processing transactions in-person, through the drive-thru window, and over the phone.
• Works with customers to issue work orders for service changes, repairs, or other needs.
• Maintains accurate records of all transactions and ensures proper handling of cash, checks, and electronic payments.
• Balances cash drawer daily and prepares deposits according to established procedures.
• Responds to routine and non-routine inquiries regarding utility payments and other city transactions.
• Assists in resolving customer complaints and issues in a professional and courteous manner.
• Collaborates with other utility clerks and staff to ensure smooth operation of the utility office.
• Performs all work in compliance with established City policies and safety standards.
• Performs other work as assigned and assists other departments as requested.

Knowledge, Skills, and Abilities:

• Strong customer service skills
• Ability to handle multiple projects and transactions simultaneously
• Computer proficiency with Internet and Microsoft Office Applications (Word, Excel, and Access)
• Knowledge of various office machines
• Detail-oriented with good organizational skills
• Basic math and accounting skills

Utility Clerk Effective Date:

6/16/2025 2 Minimum Requirements

• Must be a U.S. citizen or lawfully authorized alien worker.
• Working knowledge and use of a 10 key calculator.
• Experience in cash handling and payment processing.
• Working knowledge of Microsoft Word, Excel, and automated billing processing systems in a Windows environment. Desired Qualifications
• Familiarity with the city’s integrated billing and financial software.
• Experience in a municipal or utility office setting.

Physical Demands The work is light work which requires exerting up 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The following physical abilities are required: o

Fingering:

Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. o Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. o Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound. o

Mental Acuity:

Ability to make rational decisions through sound logic and deductive processes. o

Reaching:

Extending hand(s) and arm(s) in any direction. o

Repetitive Motion:

Substantial movements (motions) of the wrist, hands, and/or fingers. o

Speaking:

Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. o Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. o Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. o Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures. o

Walking:

Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

• This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties.

Therefore, it is also not, nor can it be implied to be, a contract of employment. The contents of this position description may be changed without notice, and employment may be terminated by either party, at will. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential tasks.

Job Description Utility Clerk Effective Date:

6/16/2025 3

Benefits Include:

• City covered training costs
• Vacation leave
• based upon years of service (5-20 days annually)
• Sick leave
• 12 days per year
• Personal days
• 2 per year
• Paid Holidays
• 13 per year
• Health insurance for employee
• city currently covers $550/month for employee
• Short-term disability
• currently covered by city
• Optional Dental and Vision insurance
• LAGERS retirement plan
• Optional 457b retirement plan

Job Type:

Full-time Pay:

$15.71

• $18.

78 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift

Work Location:

In person