Collections Representative Position Available In Cumberland, North Carolina

## Collections RepresentativeJoin our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304## About FoundeverCustomer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts. Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals.

At Foundever, were passionate about investing in our agents and supporting you in achieving your career goals. Youll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Lets embark on this career journey together!## Why You Should Join Us

• Competitive Pay:

  Start at $17

• 18/hour

•

Paid Training:

Enjoy 100% free professional training

• Full-Time Hours:

  40+ hours/week, with weekends as needed

• Retirement Plan:

  401(k) with company matching

• Health Benefits:

  Medical, Dental, Vision, and Wellness Benefits

• EAP Support:

  Access our Employee Assistance Program for added support

• Paid Time Off:

  Recharge with generous PTO

• Employee Discounts:

  Great savings on various products and services

• Referral Bonuses:

  Earn money for referring friends

• Career Growth:

  84% of managers promoted from within

• Bonus Opportunities:

  Unlock extra earning through bonus programs!## What We’re Looking For

• Must be at least18 years oldto apply

• Education:

  High School Diploma or GED equivalent is required

•

Experience:

Preferred:

1 year of relevant work experience to hit the ground running

• Availability:

  Must haveopen availabilityduring our hours of operation

• flexibility is key
• This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304## Key Skills

•

Communication Skills:

Ability to convey information clearly and listen actively to customers’ concerns.

Negotiation Skills:

Ability to negotiate terms and find mutually agreeable solutions for debt repayment.

Problem-Solving Abilities:

Quickly identifying issues and providing effective solutions to help customers resolve their debt situations.

Patience:

Remaining calm and composed, especially when dealing with difficult customers.

Persuasion Skills:

Influencing customers to take positive actions towards repayment.

Resilience:

Ability to handle rejection and maintain motivation despite potential negative interactions. Attention to

Detail:

Carefully managing customer information and ensuring accuracy in documentation and follow-ups.

Conflict Resolution:

Skills to de-escalate tense situations and reach a satisfactory resolution.

Adaptability:

Flexibility to adjust communication styles based on the customers demeanor and circumstances.

System Navigation:

Proficiency in navigating system tools to search for answers and information.## Military Partners