Collections Representative Position Available In Cumberland, North Carolina
Tallo's Job Summary: Collections Representative position at Foundever Fayetteville offers competitive pay starting at $17-$18/hour, with benefits like paid training, retirement plan, health benefits, and career growth opportunities. Requirements include 4 months of sales/collections experience, high school diploma/GED, and strong communication, negotiation, problem-solving, and persuasion skills. Must live within 50 miles of Fayetteville site. Apply on www.foundever.com.
Job Description
Job Description:
Collections Representative Join our dynamic team at Foundever, where every interaction is anopportunity to make a difference! This position requires you to be on-onsite. Must live within 50miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd,Fayetteville, NC 28304 About Foundever Customer Service Representative will be supporting one the largestproviders in the U.S. for military service members and theirfamilies. Associates will be servicing inbound and outbound callsfrom customers concerning collection policies, procedures, andstrategies for resolving past due accounts. Duties will includecollecting past due payments, complete skip locate functions whennecessary. Associates will be compliant with federal regulationsregarding banking, security and privacy regulations. As athird-party associate, this will be a main factor in their workalong with servicing the members with all banking requests. This isa fast paced, problem solving, and member centric unit of theenterprise. We are looking for like-minded and skilled individuals.
At Foundever, we’re passionate about investing in our agents andsupporting you in achieving your career goals. You’ll havefantastic opportunities to grow within the company, and weencourage you every step of the way! Let’s embark on this careerjourney together!
Why You Should Join Us Competitive Pay:
Start at $17-$18/hour!
Paid Training:
Enjoy 100% free professional training
Full-Time Hours:
40+ hours/week, with weekends as needed.
Retirement Plan:
401(k) with company matching.
Health Benefits:
Medical, Dental, Vision, and WellnessBenefits.
EAP Support:
Access our Employee Assistance Program for addedsupport.
Paid Time Off:
Recharge with generous
PTO Employee Discounts:
Great savings on various products andservices!
Referral Bonuses:
Earn money for referring friends!
Career Growth:
84% of managers promoted from within.
Bonus Opportunities:
Unlock extra earning through bonusprograms! What We’re Looking For Must be at least 18 years old to apply.
Education:
High School Diploma or GED equivalent isrequired.
Experience:
Required:
A minimum of 4 months of sales and/orcollections experience to hit the ground running!
Availability:
Must have open availability during our hours ofoperation – flexibility is key! This position requires you to be on-onsite. Must live within 50miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd,Fayetteville, NC 28304
Key Skills Communication Skills:
Ability to convey information clearly andlisten actively to customers’ concerns.
Negotiation Skills:
Ability to negotiate terms and find mutuallyagreeable solutions for debt repayment.
Problem-Solving Abilities:
Quickly identifying issues and providingeffective solutions to help customers resolve their debtsituations.
Patience:
Remaining calm and composed, especially when dealing withdifficult customers.
Persuasion Skills:
Influencing customers to take positive actionstowards repayment.
Resilience:
Ability to handle rejection and maintain motivationdespite potential negative interactions. Attention to
Detail:
Carefully managing customer information andensuring accuracy in documentation and follow-ups.
Conflict Resolution:
Skills to de-escalate tense situations andreach a satisfactory resolution.
Adaptability:
Flexibility to adjust communication styles based onthe customer’s demeanor and circumstances.
System Navigation:
Proficiency in navigating system tools to searchfor answers & information. Military Partners We proudly support military families through partnerships withMilitary One Source and other veteran organizations. We value theunique skills and experiences that veterans bring to ourworkforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding thebest person for the job based on the requirements of the work to beperformed and without regard to race, age, color, religion, sex,creed, national origin, ancestry, citizenship, disability/handicap,marital status, protected veteran status, uniform status, sexualorientation, pregnancy, genetic information, gender identity andexpression, or any other basis protected by federal, state or locallaw. The Company forbids discrimination of all kinds, whetherdirected at Associates, applicants, vendors, customers, orvisitors. This policy applies to all terms and conditions ofemployment, including recruitment, hiring, promotion, compensation,benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at www.foundever.com and connect with us on Facebook,LinkedIn, and Twitter.
Associated topics:
answer, client,coordinator, customer care, customer care representative, customerservice, platform support, rep, technical support, telephone
