Senior Application Systems Analyst – Billing & Payments Position Available In Durham, North Carolina

Make an Impact. Grow Your Career. Work on High-Visibility Digital Products working remotely from your home office. Are you a systems analyst who thrives at the intersection of technology, user experience, and real-world impact? Join a team where your expertise in billing and payment systems will help enhance customer-facing web and mobile applications that serve millions of users. In this role, you’ll have the opportunity to work remotely from your home office to provide assistance with: + Leading technical discovery and integration of industry-leading payment solutions (like ACI and CyberSource). + Shaping the evolution of modern digital platforms in the healthcare space. + Collaborating with high-performing teams on enterprise initiatives that truly matter to customers. + Building your career in an environment that values your ideas and your knack for collaborating with technical teams to improve documentation and create efficient effective solutions.

Responsibilities:

+ Conduct detailed JAD sessions to gather requirements, elicit technical details, and lead collaborative design sessions. + Create comprehensive technical diagrams, dependency maps, data flow diagrams, impact documents, and gap analyses. + Work directly with internal teams and third-party vendors to support the integration and optimization of billing and payment systems. + Analyze code, service contracts, architecture, and data flows to ensure seamless integration between systems. + Support enhancements and issue resolution for web and mobile customer portals. + Evaluate current systems and processes to document “as-is” and recommend “to-be” solutions. + Work with business stakeholders and development teams to translate business needs into technical solutions.

Required Qualifications:

+ 7-10+ years of experience in systems analysis or technical business analysis roles. + Hands-on experience supporting web/mobile applications in enterprise environments. + Strong knowledge of billing/payment systems, especially involving third-party vendors. + Familiarity with tools/technologies like JS, HTML, JavaScript, Java. + Excellent communication skills and the ability to work cross-functionally. + Strong documentation and diagramming skills (must be able to produce technical artifacts independently). + Self-driven and comfortable working with minimal supervision.

Preferred Qualifications:

+ Prior experience working with ACI or CyberSource as a vendor or integration partner. + Healthcare payer industry experience is preferred but not required. + Familiarity with agile methodologies and digital transformation projects. #LI-NC1 #LI-Remote