Customer Service Representative – Medical Billing/Patient Accounting Position Available In Guilford, North Carolina
Tallo's Job Summary: The Customer Service Representative – Medical Billing/Patient Accounting role involves responding to patient inquiries, managing account issues, and ensuring timely payment collections. Preferred qualifications include EPIC experience and at least three years of hospital or clinic patient accounting/billing follow-up experience. The position requires adherence to HIPAA regulations and maintaining accurate patient records. The job also entails recommending suitable payment options and documenting interactions for efficient communication within the revenue cycle. The ideal candidate should have a high school diploma or equivalent and at least 1 year of relevant experience.
Job Description
Overview The Customer Service Representative responds to inquiries by answering all incoming telephone calls promptly and courteously, ensuring customer requests are assessed and handled to effectively maintain the maximum collection functions and ensuring that all policies, regulations and procedures are followed. Working under general supervision, this position is accountable for arranging timely payments by patients after or in lieu of insurance in order to reduce outstanding balances and facilitate reimbursement. Strongly preferred experience in EPIC. Strongly preferred – three years of relevant hospital or clinic patient accounting/billing follow-up experience or more. Responsibilities Answers calls from patients promptly to address account issues and provides accurate information for account status, payments, denials, reimbursements, and patient residuals, to facilitate proper account management. Makes dedicated payment collection efforts during patient phone interactions to ensure timely revenue generation. Documents interactions to support accurate record-keeping and efficient communication within the revenue cycle and ensures accuracy of patient demographic and billing details, making necessary insurance carrier corrections, contributing to precise patient records and billing efficiency. Explains credit and collections information to parties involved and recommends suitable payment options based on circumstances to enhance understanding and compliance. Adheres to corporate compliance rules, including Health Insurance Portability and Accountability Act (HIPAA) regulations, during interactions to uphold patient privacy and legal standards. Maintains acceptable quality and production levels and notifies the manager of potential issues to prevent payment delays or increased denials.
Performs other duties as assigned. Qualifications
EDUCATION
Required:
High School Diploma or equivalent
EXPERIENCE
Required:
1 Year
