Deductions Analyst Position Available In Mecklenburg, North Carolina

Deductions Analyst 4.7 4.7 out of 5 stars Charlotte, NC 28217

Title:

Deduction Analyst Shift:

8 am to 5 pm | Hybrid schedule

Duration:

12 months

Location:

Hybrid | Must be local to one of the following areas: Charlotte, NC Marlton, NJ Tewksbury, MA Uniontown, PA Get Paid experience is required Pay rate: $25-34.00/hr

Job Summary:

The Deduction Analyst supports Global Business Services (GBS) Order-to-Cash (O2C) function by managing customer deductions/disputes, promoting best practices, and ensuring alignment with global finance standards. This role requires strong communication, collaboration, and analytical skills, and reports to the Deduction Manager.

Minimum Qualifications:

Education, Experience, Skills, Abilities, License/Certification:

Bachelor’s degree in Finance, Accounting, Business or related field, plus a minimum of 3 years of relevant experience in a Corporate Finance environment is preferred; Associate’s degree plus a minimum of 5 years of relevant experiencePrevious experience working with Order-to-Cash researching customer deductions/disputes is required. Previous experience working with various ERP systems, SAP, High Radius, Get Paid Expertise in customer service, supply chain, logistics, helpful but not required. Prior experience and knowledge of regional & global best in class processes and procedures. Knowledge of local and regional statutory & regulatory compliance requirements for customer billing/invoicing and collections management is preferred. Strong, professional verbal and written communication skills.

Proficiency in MS Excel, Word and PowerPoint.

Essential Duties/Principal Responsibilities:

Responsible for service delivery excellence and partnership with regional business units (sales/sales finance/customer service/supply chain) to identify, research, determine validity and manage resolution of trade related (B2B) deductions/claims taken by customers. Act as a liaison to key stakeholders in promoting and maintaining the Order-to-Cash technology platforms and processes associated with deductions/disputes. Primary trouble shooter to any technical billing/invoicing issues to build best practices around solving issues for the long-term by identifying root cause. Assist the Collections team with collection of invalid deductions by initiating well documented chargebacks to customers through expertly written communication and supporting documentation, including attendance at strategic customer meetings as required. Work all deductions/disputes for assigned portfolio of strategic customer accounts receivables. Back-up the GBS O2C Deduction Manager in facilitation of accounts receivable reviews and auditsWork as a primary regional point of contact for deductions/dispute management for local business units and service provider and partner with other O2C functions (i.e. collections, cash applications, and customer master data) and local business units leaders (i.e. customer service, order management, sales or supply chain) as well as, with the external customer as needed to resolve issues. Be a subject matter expert for High Radius and Emagia Dispute module providing both system maintenance and training support as needed.

Job Types:

Full-time, Contract Pay:

$25.00 – $34.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Day shift Monday to

Friday Education:

Bachelor’s (Required)

Experience:

Deductions/disputes:

4 years (Required)

Order-to-Cash:

4 years (Required)

Get Paid:

2 years (Required) B2

B:

2 years (Required)

Work Location:

In person