Utility Billing Clerk Position Available In Wilson, North Carolina

Utility Billing Clerk 3.9 3.9 out of 5 stars Wilson, NC 27893 JOB https://vimeo.com/1029357272?share=copyWilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches.

The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. We are in the process of building a downtown field to host a Milwaukee Brewers’ minor league team starting in 2026.Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish.

In addition to competitive salaries, we offer a best-in-class benefits package that brings additional value to your total compensation. To learn more about our benefits package, click on the ‘Benefits’ tab above.

The hiring range for this position is $38,927.12 (minimum salary) to $53,608.58 (midpoint of range) dependent upon qualifications. This position is responsible for performing technical duties in support of city utility billing functions. The purpose of this position is to perform city utility billing functions. Successful performance facilitates and promotes accurate and timely utility billing.

EXAMPLE OF DUTIES

Major DutiesEnter and process work orders from all city utilities (Electric, Gas, Water, Wastewater, Stormwater and Solid Waste) into billing system for residential, commercial, and industrial customers.

Review meter reading exception lists and billing registers in a timely manner. Issue follow-up requests for rereads, off-cycle reads, and final reads from the Billing Field Technicians and Customer Service Technicians to ensure accurate billing.

Make billing adjustments and recalculate bills as necessary.

Communicate with other work groups to resolve billing issues promptly to prevent delays in delivering bills to customers.

Enter electric, gas and water readings, billing adjustments, and miscellaneous entries daily for residential, commercial, and industrial customers.

Assist customers and Customer Service Advisors in regards to account corrections, providing clarification of charges calculated on accounts, and explanation of billing processes.

Explain City’s rate structure and billing inquires for all services and customers. Print utility bills to be delivered to third party vendor to fold, stuff, insert flyers, and deliver to post office to be mailed to customer.

Enter checking/saving account information into the system for auto draft customers.

Explain budget billing to residential customers only (adding or terminating).Review various billing system reports and take corrective action as needed.

Responds to incoming customer requests.

Performs other related duties as assigned. GuidelinesGuidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific, but may require some interpretation in application. Supervisory/Management ResponsibilityNoneThe Utility Billing Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

SUPPLEMENTAL INFORMATION

The work is typically performed while sitting at a desk or table. The employee occasionally lifts light objects. The work is typically performed in an office.