Administrative Assistant- Utility Billing Position Available In Rockingham, New Hampshire

Administrative Assistant- Utility Billing 4.4 4.4 out of 5 stars Portsmouth, NH Starting salary range is $54,354.70 – $66,068.47 a year per the Professional Management Association (PMA) Working Agreement. Detailed information about the PMA Working Agreement including salary schedule and benefits can be found here: https://www.cityofportsmouth.com/hr/employment-contracts We encourage you to apply even if you don’t satisfy every single bullet on this list. Learn more about why our employees enjoy working with City of Portsmouth by watching this video: Working for the City of Portsmouth The City offers a generous compensation and benefits package that includes retirement paid time off including vacation holidays medical & dental insurance flexible spending account professional development career growth longevity incentives and more!

NATURE OF WORK

This position is primarily responsible for accurately processing and maintaining the City’s utility accounts including the monthly utility billing, final utility billing, and all other clerical functions in association with the position to provide for the orderly functioning of the Billing Office. The incumbent plans and carries out daily work with independence and serves as a front-line customer service representative in the Utility Billing Office. This position requires an individual who can exercise independent judgement and is able to interact with the public with tact and courtesy. Incumbent will use a fair amount of discernment in determining when customer issues need to be escalated to their supervisor.

SUPERVISION

The incumbent works under the general supervision of the Enterprise Fund Controller.

ESSENTIAL JOB FUNCTIONS

The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to, or extension of, the position. 1. Produces monthly utility computer-based billing and cycle production work using specialized computer software for utility billing. 2. Produces other miscellaneous billing as required. 3. Verifies the accuracy of all submitted billing information. 4. Knowledgeable of rates and fees for all utility funds. 5. Create and maintain customer accounts, receiving and entering all electronic and manual meter reads, meter changes, address changes, backflows, and other miscellaneous fees. 6. Schedules final billing appointments with realty agencies, customers, and the Dept. of Public Works. Prepares final billing at time of readings. 7. Works with the supervisor in the administration of special collection procedures such as issuing delinquent notices, establishing payment plans, and overseeing water shut offs. 8. Administers special collection procedures such as estimated bills, documentation of liens, bankruptcy discharges, etc. 9. Performs research as needed regarding missing customer payments, problems with invoices, meter read questions, etc, 10. Responsible for the research, tracking and issuance of current rebate programs. 11. Provide in-person, telephone, and on-line assistance to customers in a timely manner with regards to questions or concerns on utility invoices, payments, rebates, sewer abatements, financial assistance, etc. 12. Have extensive knowledge of the City’s water tariff, rules, regulations, policies, ordinances, and State laws pertaining to the utilities. 13. Performs related work and other duties as may be assigned by the employee’s supervisor.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

An incumbent in this position consistently demonstrates a(n)… 1. Ability to accurately perform job responsibilities in a timely manner to meet scheduled deadlines and have strong organizational skills. 2. Effective customer service techniques; respond to customer inquiries and complaints in a courteous and respectful manner and have the ability to maintain a professional and helpful demeanor in all situations. 3. Strong knowledge of the principles, methods and practices of accounts receivable and of the tariff, laws, ordinances, regulations and policies governing the cities financial matters. 4. Proficient in the use of general office equipment. Possess excellent computer skills with the capacity to promptly learn new computer software programs relevant to the municipality. 5. W orking knowledge of A/R Billing software is preferred. 6. Strong skills in preparing excel reports and keeping financial records of moderate complexity. 7. Ability to communicate effectively with the general public, City staff, and government officials at all levels. 8. Ability to communicate effectively and a in a respectful manner with vendors, customers, colleagues, city administrators, and officials, and other agencies orally and in writing.

ENVIRONMENT, WORKING CONDITIONS, PHYSICAL AND MENTAL EFFORT

Works in a typical office environment which is handicapped accessible but may be subject to uncomfortably warm or cool temperatures. The work is primarily of an intellectual nature but requires the moderate lifting of binders, reports, office equipment and supplies weighing up to 25 pounds and being able to file papers in multiple drawer filing cabinets. Will need to stand at counter to service customers as needed.

MINIMUM REQUIRED QUALIFICATIONS

Candidate for this position must have a high school diploma or equivalent and taken supplemental or additional training in bookkeeping. Two (2) years’ experience in clerical, bookkeeping or related field. Minimum of two (2) years’ experience in direct customer service. Proficient experience using Microsoft 365 and Excel. Prior experience with A/R Billing and Collections is desirable. (The above descriptions are illustrative. They are intended as guides for personnel actions and are not complete itemizations of all facets of any job.)

DISCLAIMER

The essential functions and duties described herein are normal for this position. They are intended as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similarly related or a logical assignment to or extension of the position. Other duties may be required and assigned by the supervisor. The City of Portsmouth is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The City is committed to providing access to equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services programs, and activities. To request reasonable accommodation, contact our Human Resources Director by phone 603-610-4478.

APPLICATION SPECIAL INSTRUCTIONS

Finalist must complete pre-employment screening, drug testing, & background check.