Billing Support Position Available In Albany, New York

Billing Support
Call Center & Customer Service
$ 24.82 / Week
location_on
Menands, New York
work_outline
Contract/Temporary favorite_border

JOB ON CANDIDATE PORTAL

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Adecco is assisting one of their top clients with their search to fill a Customer Billing Support Analyst in

Menands NY:

Location:

Hybrid – Mostly remote with one day per week in the office (Albany or Syracuse, NY).
Pay rate: $24.82

Contract Type:

6 months (with high likelihood of extension)
Purpose of the Role
You’ll directly support the customer billing workstreams The successful candidate willplete billing tasks and assignments in the most efficient, cost-effective way to meet the program goals of distributed generation billing.
Key Accountabilities
Responsible for scheduling, coordination, andpletion of billing tasks.
Develop a working understanding of the applicable regulations and tariffs we operate under to provide assistance to both internal and external customers.
Data extract and reporting from various applications (Salesforce, PowerBI, Excel).
Identify billing deficiencies which may adversely impact customers.
Provide rmendations and assist in implementation of corrective actions to improve quality of billing performance.
Reviews work for accuracy and ensures that all details areplete.
Work closely with the billing team to identify improvement opportunities in billing and customer service.
Provide regular performance updates at team “Hubs.”
Develop and deliver on Key Performance Indicators (KPIs).
Monitor program trends and insights from customers and stakeholders to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class customer service.
Collaborate with project management on administrative duties and special projects.
Knowledge & Experience Requirements
An associate’s degree plus 3 years of work experience is required, or 3-5 years of relevant experience.
Professional and/or academic experience in renewable energy, customer billing, and/or customer service is preferred.
Proficiency in relevant software is required (e.g., Microsoft Office products – Excel, Word, PowerPoint, Teams) along with the ability to learn other programs and applications such as Salesforce, SAP, and thepany’s customer billing system.
Professional verbal and writtenmunication skills with demonstrable experience ing them in a business setting.
Customer service aptitude and attention to detail are required.
Demonstrated ability to meet deadlines and keep track of multiple tasks.
If you are a self-motivated individual with a strong work ethic and a desire to jump in and learn in a dynamic environment, we encourage you to !
Now!
This position is managed by one of Adecco’s National Recruitment Teams, not your local branch. To be considered, please follow the application instructions provided.

Pay Details:

$24.82 per week
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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