Billing Support Position Available In Albany, New York

Adecco is assisting one of their top clients with their search to fill a Customer Billing Support Analyst in

Menands NY:

• Location:

• Hybrid – Mostly remote with one day per week in the office (Albany or Syracuse, NY).
• Pay rate:
• $ 24.82

• Contract Type:

• 6 months (with high likelihood of extension)
• Purpose of the Role
• You’ll directly support the customer billing workstreams The successful candidate will complete billing tasks and assignments in the most efficient, cost-effective way to meet the program goals of distributed generation billing.
• Key Accountabilities
• + Responsible for scheduling, coordination, and completion of billing tasks.

+ Develop a working understanding of the applicable regulations and tariffs we operate under to provide assistance to both internal and external customers. + Data extract and reporting from various applications (Salesforce, PowerBI, Excel). + Identify billing deficiencies which may adversely impact customers. + Provide recommendations and assist in implementation of corrective actions to improve quality of billing performance. + Reviews work for accuracy and ensures that all details are complete. + Work closely with the billing team to identify improvement opportunities in billing and customer service. + Provide regular performance updates at team “Hubs.” + Develop and deliver on Key Performance Indicators (KPIs). + Monitor program trends and insights from customers and stakeholders to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class customer service. + Collaborate with project management on administrative duties and special projects.

• Knowledge & Experience Requirements
• + An
• associate’s degree plus 3 years of work experience is required
• , or 3-5 years of relevant experience. + Professional and/or academic experience in renewable energy, customer billing, and/or customer service is preferred. +
• Proficiency in relevant software is required
• (e.g., Microsoft Office products – Excel, Word, PowerPoint, Teams) along with the ability to learn other programs and applications such as Salesforce, SAP, and the company’s customer billing system. + Professional verbal and written communication skills with demonstrable experience applying them in a business setting. + Customer service aptitude and
• attention to detail are required
• . + Demonstrated ability to meet deadlines and keep track of multiple tasks. If you are a self-motivated individual with a strong work ethic and a desire to jump in and learn in a dynamic environment, we encourage you to apply!