Customer Solutions Representative Position Available In Albany, New York

Customer Solutions Representative –

Billing Hybrid Albany, NY Key Accountabilities:

Responsible for scheduling, coordination and completion of billing tasks Develop a working understanding of the applicable regulations and tariffs we operate under in order to provide assistance to both internal and external customers Data extract and reporting from various applications (Salesforce, PowerBi, Excel) Identify billing deficiencies which may adversely impact customers Provide recommendations and assist in implementation of corrective actions in order to improve quality of billing performance Reviews work for accuracy and ensures that all details are complete Work closely with billing team to identify improvement opportunities in billing and customer service Provide regular performance updates at team Hubs Develop and deliver on Key Performance Indicators (KPIs) Monitor program trends and insights from customers and stakeholders to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class customer service

Knowledge & Experience Requirements:

An associate’s degree plus 3 years of work experience is required Professional and/or academic experience in renewable energy, customer billing and/or customer service is preferred. Proficiency in relevant software is required (.e.g Microsoft office products – Excel, Word, PowerPoint, Teams) along with the ability to learn other programs and applications such as Salesforce, SAP and the company’s customer billing system Professional verbal and written communications skills with demonstrable experience of applying them in a business setting Customer service aptitude and attention to detail are required. Demonstrated ability to meet deadlines and keep track of multiple tasks.