Billing Specialist Position Available In Aiken, South Carolina

Billing Specialist Right At Home Of The

C S R A 2130

Woodside Executive Ct, Aiken, SC 29803 JOB SUMMARY The Billing Specialist plays a crucial role in ensuring the accuracy and efficiency of the billing process within our organization. This position is responsible for generating invoices, processing payments, and maintaining financial records to support the overall financial health of the company. The ideal candidate will work closely with various departments to resolve billing discrepancies and provide exceptional customer service to clients regarding their accounts. By managing billing cycles and ensuring timely collections, the Billing Specialist contributes to the company’s cash flow and financial stability. Ultimately, this role is essential for maintaining positive relationships with clients and ensuring compliance with financial regulations.

ESSENTIAL FUNCTIONS

Process and post check deposits, credit card, and ACH payments received daily to client accounts. Responsible for the accuracy of payments posted to client account before the week is closed. Run client aging weekly to determine accounts needing collection activity. Conduct intensive collection activities through calls and emails. Research, resolve, and record customer disputes on a weekly basis. Ensure any adjustments to the billing and employee pay are also made. Research and verify that all adjustments are valid before making any changes to the client account or employee pay. Handle all client inquiries and provide information to clients as needed in a timely manner for clients to make payment and/or to facilitate payments in the future. Provide exceptional customer service to clients and their families. Send out demand letters to delinquent clients. Verify, post, and/or refund credits on accounts as necessary. Update client information as necessary and ensure accuracy of billing information when notified of a problem. Prepare collection reports as needed and meet with the Director of Operations at least monthly or as necessary. Make Director of Operations aware of any problem accounts. Receive approval from Director of Operations for any account write offs or payment plans. Notify offices when to terminate services on delinquent accounts. Send files to collection agency and/or collection attorney following the collection guidelines. Follow up with these accounts at least monthly or as needed. Customer account reconciliation. Scan, file and maintain accounting records. Correct system issues pertaining to billing, patients and or caregivers as directed by management. Verify that rates billed are in accordance with contractual terms. Ensure that A/R payments are current, and all delinquent accounts are being followed up on in a timely fashion. Manage accounts receivable appropriately and in accordance with established policy. Review and reconcile aged receivables monthly.

NON-ESSENTIAL FUNCTIONS

Other general office and clerical functions. Other duties assigned by Operations Manager

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

High school diploma or GED required. Associate or certification in medical office or business admin Accounts Receivable/Collection’s experience required Experience preferred with private duty home care and or long-term care. Excellent customer service skills. Ability to work effectively in a team environment with a positive, proactive demeanor. Strong analytical and problem-solving skills. Organized and detail oriented. Strong Microsoft Excel skills. Experience working with QuickBooks software strong understanding of Accounting Principles

WORKING ENVIRONMENT

Works out of the local office.